Customer Service Representative - Bilingual

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials, with a workforce of over 9,800 employees spread across 14 locations. Known for its stability, success, and commitment to quality service, Uline provides customers with a comprehensive range of products designed to meet diverse shipping and packaging needs. The company prides itself on a drug-free workplace and a professional environment where employees are given opportunities to develop their skills and grow in their careers. At its Kenosha branch located at 12355 Uline Way, Kenosha, WI, Uline operates 24/7 with various on-site full-time shifts available. The company’s core values emphasize fast, friendly, and customer-focused service, aiming to deliver legendary experiences that keep customers coming back.

In the role of a Bilingual Customer Service Representative at Uline, you will play a critical part in maintaining Uline’s world-class customer service standards. This position offers a competitive pay range from $26 to $30 per hour, with significant growth and earning potential. As a bilingual customer service specialist, you will engage directly with customers, handling their orders, product inquiries, and account concerns across various communication channels such as phone, email, and chat. The role requires you to be knowledgeable about Uline’s extensive product catalog and able to recommend the best solutions that meet customer needs confidently. You will also assist customers in navigating Uline’s website and online ordering system, ensuring a seamless shopping experience. Uline provides in-depth training and one-on-one peer mentoring to help you sharpen your communication and problem-solving skills, preparing you to become a product and solutions expert. Besides, the company values team collaboration and connectivity, organizing regular events to foster a supportive work environment. This full-time, on-site role requires candidates to be fluent in both English and Spanish, comfortable working flexible shifts, and eager to contribute to a company focused on growth, stability, and unmatched customer service excellence.