Customer Service Representative - Bilingual

Uline is a family-owned enterprise and North America’s premier distributor specializing in shipping, industrial, and packaging materials. With a workforce exceeding 9,800 employees spanning 14 locations, Uline is recognized for its stability, success, and commitment to exceptional customer service. The company prides itself on maintaining a drug-free workplace and fosters an inclusive environment as an Equal Employment Opportunity/Affirmative Action employer. Uline is dedicated to creating a supportive work atmosphere with modern facilities, comprehensive employee benefits, and professional development opportunities. This role is onsite at the Kenosha branch, which operates 24/7 with various full-time shifts. Pay ranges from $26 to $30 per hour with significant growth and earning potential.

The Customer Service Representative - Bilingual position at Uline is integral to the customer experience. This role demands fast, friendly, and customer-focused service to engage with clients and deliver the legendary support Uline is known for. As a bilingual representative fluent in English and Spanish, you will be the vital link to customers by processing orders, recommending products, and managing account inquiries using advanced technology. The role requires developing a deep knowledge of Uline’s product range to confidently answer questions related to product features, pricing, and shipping. Building trust and business relationships over phone, email, and chat communications is essential. Candidates will help customers navigate Uline’s website and online ordering system, ensuring a seamless experience.

Uline places a strong emphasis on employee learning and development. Comprehensive training programs cultivate communication and problem-solving skills, while one-on-one mentoring fosters career growth. The company culture encourages connection through a collaborative workplace and regular team events, creating an environment where employees feel valued and supported while working onsite. Uline also offers attractive benefits such as complete health insurance coverage, 401(k) with employer match from day one, multiple bonuses, paid holidays, generous paid time off, and a tuition assistance program for continuing education.

Joining Uline means becoming part of a stable, successful company that values its employees’ contributions. The full-time, onsite Customer Service Representative role offers a rewarding career path with opportunities to advance professionally while working in a clean, modern facility equipped with an on-site fitness center and cafe. Employees enjoy everyday conveniences such as affordable meal options and access to maintained walking paths, enhancing work-life balance. This position is an excellent fit for individuals eager to develop skills, grow within a supportive team, and contribute to outstanding customer service in a bilingual capacity.