Customer Service Representative - Bilingual

Uline is a well-established family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With a strong workforce of over 9,800 employees spread across 14 strategic locations, Uline has built a reputation for delivering high-quality products and exceptional customer service. The company operates with a commitment to stability, success, and employee development, offering extensive training programs and career growth opportunities within a professional and collaborative working environment. Uline’s main office at the Kenosha Branch, located at 12355 Uline Way, Kenosha, WI, serves as a hub for their dynamic customer service operations, playing a vital role in supporting their 24/7 business model with various on-site full-time shifts.

The role of a Bilingual Customer Service Representative at Uline is designed for individuals who are fast, friendly, and customer-focused, providing legendary service that Uline’s customers have come to trust. This full-time position offers a competitive hourly wage ranging from $26 to $30, with significant opportunities for growth and earning potential. As a representative, you will dive deep into order details to assist customers effectively, utilizing world-class technology to process orders, make product recommendations, and manage account inquiries. You will be an expert on Uline’s products and solutions, confident in responding to questions related to product details, pricing, and shipping, all while building strong business relationships through phone, email, and chat communications.

This role demands strong bilingual abilities, particularly fluent verbal and written skills in both English and Spanish, which are essential for seamless communication with a diverse customer base. Uline provides comprehensive in-depth training to help representatives sharpen communication and problem-solving skills, within a supportive environment that encourages professional development through one-on-one peer mentoring and opportunities for career advancement. The company culture fosters connection and teamwork through regular team events within a collaborative in-person setting. Additionally, employees benefit from a range of perks and health benefits that underline Uline’s dedication to employee well-being and satisfaction.

Working at Uline means being part of a drug-free workplace where all new hires complete pre-employment drug screenings to maintain a safe and healthy environment. The position requires on-site attendance to fully engage with the high-energy, fast-paced atmosphere and state-of-the-art facilities. This is an exceptional opportunity for bilingual individuals eager to build a rewarding career with a leader in the distribution industry, supported by a company that values stability, growth, and community.