Customer Service Representative

Uline is a family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With a robust workforce of over 9,800 employees spread across 14 locations, Uline has built a reputation for delivering high-quality products and exceptional customer service. Established as a stable and successful company, Uline operates on a foundation of reliability, innovation, and a strong commitment to its employees and customers alike. Known for its best-in-class, clean, and modern facilities, Uline offers a professional and dynamic work environment where employees can thrive and grow professionally. The company maintains a drug-free workplace and emphasizes safety, integrity, and teamwork.

The role available is that of a Customer Service Representative at Uline's Kenosha Branch located at 12355 Uline Way, Kenosha, WI 53144. This is an on-site position that offers an hourly pay range from $27 to $32, including a $2 shift differential, with significant growth and earning potential. The Customer Service Representative will play a crucial role in sustaining the company's legendary customer service reputation. This position demands a fast, friendly, and customer-focused approach, where the representative will dive deep into order details to ensure every customer interaction is positive and efficient.

In this role, you will be the primary point of contact for customers, handling product inquiries, account questions, order processing, and providing expert product and solutions advice. Uline supports its representatives with thorough training to help them develop strong communication and problem-solving skills and offers peer mentoring in a collaborative, professional environment. Additionally, this role involves building and maintaining business relationships with customers via phone, email, and chat, understanding their needs, and helping them navigate Uline's website and online ordering system.

Uline's commitment to employee development is evident through various perks such as complete health insurance coverage starting day one, a 401(k) plan with a 6% employer match, multiple bonus programs, paid holidays, generous paid time off, and tuition assistance for continuing professional education. The Kenosha location provides additional employee amenities like an on-site fitness center, walking paths, and a café offering affordable meal options, creating a welcoming and supportive workplace culture. This is an excellent opportunity for individuals eager to grow their careers in customer service within a reputable, stable, and expanding company.