Customer Service Representative

Chevron Stations Inc (CSI) is a prominent retailer specializing in the sale of gasoline and convenience products across its network of retail stations. Known for its commitment to safety, customer service, and operational excellence, CSI is dedicated to providing a positive and engaging work environment for its employees. The company emphasizes a 'People First, Excellence Always' culture, striving to maintain high standards in both service and workplace safety. CSI operates numerous station locations, including the one at 22 Rowland Way, Novato, CA, 94945, and offers diverse employment opportunities for individuals who aim to grow their careers in retail and service roles. The working environment at CSI is fast-paced and dynamic, suited for individuals who are self-motivated, dependable, and able to deliver excellent customer service while adhering to safety protocols.

The role at CSI is designed for team members passionate about safety and guest satisfaction. Employees are expected to engage with customers courteously, maintain a neat appearance according to CSI image standards, and uphold the company’s rigorous safety, security, and quality guidelines. The position requires maintaining hygienic standards in food preparation and ensuring compliance with county regulations, especially in handling and preparing food products. Team members must also follow federal and company policies related to the sale of age-restricted products, work professionally with vendors, and maintain punctual attendance.

Key responsibilities include providing exceptional guest service, accurately conducting point-of-sale transactions, managing cash and sales reconciliation, and performing station cleaning duties. Employees will manage the preparation and stocking of food and beverage items, actively promote store specials and marketing programs, verify delivery accuracy, and maintain product displays to maximize sales and minimize loss. This position does not have supervisory responsibilities but necessitates the ability to work independently and within a team, handle challenging situations with professionalism, and adhere strictly to safety and food handling procedures.

Travel is minimal for this role, limited mainly to training or coverage of nearby stations. Physical demands include standing and walking for extended periods, bending, lifting, and safe handling of equipment, including those used in high-temperature cooking processes. Employees are expected to maintain personal cleanliness and hygiene, follow safety protocols using personal protective equipment, and work efficiently both indoors and outdoors under varying weather conditions.

CSI values diversity and is an equal opportunity employer committed to accommodating qualified individuals with disabilities. Compensation ranges from $19.25 to $20.25 per hour, with both full-time and part-time shifts available. Additional benefits include competitive weekly pay through direct deposit, health and wellness packages, educational reimbursement, shift differential pay, management bonuses, loyalty programs, and commuter benefits. Candidates must meet age requirements based on location and shift type, ensuring compliance with state and federal regulations. This role is suitable for those seeking a stable, rewarding position within a supportive, growth-oriented company dedicated to quality service and employee well-being.