Customer Service Representative

Uline is a well-established, family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees operating across 14 locations, Uline has grown to become a pivotal player in the logistics and supply chain industry. The company prides itself on its commitment to quality, customer satisfaction, and innovation, creating a dynamic and inclusive work environment that fosters growth and success for its employees. As a drug-free workplace, Uline ensures a professional atmosphere where all new hires must complete a pre-employment hair follicle drug screening. All positions are on-site, emphasizing a collaborative and engaged workforce.

At the Kenosha branch located at 12355 Uline Way, Kenosha, WI, Uline is offering an exciting opportunity for a Customer Service Representative. This role is crucial in maintaining the high standards of service the company is known for by acting as the primary point of contact for customers. The position offers competitive pay starting from $27 to $32 per hour, including a $2 shift differential, with significant growth and earning potential. As a Customer Service Representative at Uline, your primary responsibility is to process customer orders, provide expert advice on products and solutions, and handle account inquiries using advanced technology to ensure a seamless customer experience. The role requires developing strong relationships with customers through various communication channels such as phone, email, and chat, while understanding their needs to recommend the best Uline solutions.

Uline emphasizes learning and development in this role by providing in-depth training to sharpen communication and problem-solving skills. Employees receive personalized mentoring, and the company promotes career advancement within a professional and supportive environment. Regular team events facilitate strong connections among colleagues, enhancing the collaborative workplace culture. This role is ideal for those passionate about delivering exceptional customer service, eager to learn, and ready to grow within a stable and successful company.

In addition to competitive wages, Uline offers exceptional benefits including complete health insurance coverage, a 401(k) plan with a 6% employer match starting from day one, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program that supports professional continuing education. Employees also enjoy perks such as an on-site café featuring affordable meals from local restaurants, a fitness center, walking paths, and modern, clean facilities. Uline is committed to maintaining a positive and enriching work environment where employees are valued and supported in their professional journeys.