Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $27.00 - $32.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) with employer match
Bonus programs
Paid holidays
Paid Time Off
Tuition assistance program
On-site fitness center
Job Description
Uline is a family-owned company that stands as North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce of over 9,800 employees spread across 14 strategic locations, Uline has established a reputation for reliability, quality, and outstanding customer service. The company prides itself on stability, success, and a strong commitment to employees, fostering a professional work environment that encourages growth and development. Uline is a drug-free workplace requiring new hires to complete a pre-employment hair follicle drug screening, and all positions are on-site, emphasizing the importance of team collaboration and direct customer engagement.
The Customer Service Representative role based at the Kenosha Branch located at 12355 Uline Way, Kenosha, WI, offers an exciting opportunity to be part of a fast-paced, friendly, and customer-focused team. Pay ranges from $27 to $32 per hour, including a $2 shift differential, reflecting the value Uline places on its employees. This position offers significant growth and earning potential for motivated individuals.
In this role, you will be the integral link between Uline and its customers by processing orders, handling inquiries, and making product recommendations using world-class technology. The position is designed to develop your communication and problem-solving skills through in-depth training and peer mentoring in a collaborative, professional environment. You will build strong relationships with customers via phone, email, and chat, helping them navigate Uline’s website and providing expert advice on products, pricing, and shipping. The role demands a solutions-oriented approach to meet diverse customer needs and promote Uline’s offerings effectively.
Uline values continuous learning and connects employees through regular team events, fostering a supportive workplace culture. This makes the Customer Service Representative position not just a job but a meaningful career path that offers personal development and professional advancement in a reputable, stable company with a long-standing history of excellence in customer service and distribution.
The Customer Service Representative role based at the Kenosha Branch located at 12355 Uline Way, Kenosha, WI, offers an exciting opportunity to be part of a fast-paced, friendly, and customer-focused team. Pay ranges from $27 to $32 per hour, including a $2 shift differential, reflecting the value Uline places on its employees. This position offers significant growth and earning potential for motivated individuals.
In this role, you will be the integral link between Uline and its customers by processing orders, handling inquiries, and making product recommendations using world-class technology. The position is designed to develop your communication and problem-solving skills through in-depth training and peer mentoring in a collaborative, professional environment. You will build strong relationships with customers via phone, email, and chat, helping them navigate Uline’s website and providing expert advice on products, pricing, and shipping. The role demands a solutions-oriented approach to meet diverse customer needs and promote Uline’s offerings effectively.
Uline values continuous learning and connects employees through regular team events, fostering a supportive workplace culture. This makes the Customer Service Representative position not just a job but a meaningful career path that offers personal development and professional advancement in a reputable, stable company with a long-standing history of excellence in customer service and distribution.
Job Requirements
- High school diploma or equivalent
- Excellent problem-solving, listening and communication skills
- Prior customer service experience is a plus, but if you are eager to learn, we will train you
- Ability to undergo pre-employment hair follicle drug screening
- Must be willing to work on-site at the Kenosha Branch
- Availability to work shifts including those with shift differential
Job Qualifications
- High school diploma or equivalent
- Bachelor’s degree preferred
- Excellent problem-solving, listening and communication skills
- Prior customer service experience is a plus but willing to train motivated candidates
- Ability to learn product details and company procedures quickly
- Strong interpersonal skills to build lasting customer relationships
- Comfortable working in a fast-paced, technology-driven environment
Job Duties
- Process customer orders, make product recommendations and handle account inquiries using world-class technology
- Be a product and solutions expert, answering product, pricing and shipping questions quickly and confidently
- Build business relationships with customers over phone, email and chat
- Understand customer needs and recommend Uline's best solutions
- Help customers navigate Uline's website and online ordering
Job Criteria
Experience
No experience required
Job Location
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