Customer Service Representative

Continuum Global Solutions is a premier global business process outsourcing company dedicated to delivering exceptional customer care services to leading enterprises worldwide. With a vast network of contact centers, the company leverages cutting-edge technologies including voice, chat, email, and social media platforms to ensure seamless communication and provide top-notch support. Their clientele largely comprises Fortune 500 companies that rely on Continuum's expertise to enhance their customer experience through innovative and effective solutions. The company prides itself on fostering a culture of empowerment, encouraging employees to grow and succeed while making a significant impact in a global arena. As a leader in the customer experience industry, Continuum is committed to maintaining a professional and supportive environment that celebrates diversity, integrity, and respect for all individuals.

King TeleServices, a subsidiary of Continuum Global Solutions located in Brooklyn, New York, has been serving enterprise and local government clients in the United States for over 25 years. This legacy has established King TeleServices as a trusted call center service provider known for addressing the unique needs of various communities through dedicated and professional customer service. The Brooklyn-based office is currently seeking full-time Customer Service Representatives to work onsite, supporting incoming calls from New York City residents. The role demands exceptional listening skills, the ability to problem-solve efficiently, and a strong commitment to delivering outstanding service that positively impacts the community. Representatives will assist residents with city-related inquiries, help them navigate various departments, create work orders, manage complaints, and provide accurate information with courtesy and professionalism.

This position offers a dynamic, fast-paced work environment where employees are encouraged to act boldly and passionately while maintaining professionalism. The company provides comprehensive training, full health and wellness benefits from day one, paid time off, opportunities for bonuses, and a 401(k) retirement plan with company-paid life insurance. The role requires working onsite at the Brooklyn location, with flexible scheduling that includes evenings and weekends based on business needs. Representatives are key to creating a positive and professional experience for the public, contributing to the company’s mission of connecting the right people with innovative and effective solutions. This full-time position offers a starting wage of $17 per hour, increasing to $17.50 after training, alongside shift differentials and attendance/performance bonuses, making it an excellent career opportunity for individuals passionate about customer service and community support.