Customer Service Representative

Speedy Cash is a proud member of the Community Choice Financial4 Family of Brands, one of the largest consumer specialty finance organizations in the United States. This family of brands serves more than 1,500 brick-and-mortar stores across 24 states and offers online product availability in 20 states. Community Choice Financial4 is dedicated to providing accessible short-term financial services that meet the urgent needs of diverse customers nationwide. Founded on principles of inclusion and community engagement, the company emphasizes empowerment by offering financial solutions designed to fit a variety of lifestyles and backgrounds. With a strong foothold in the community finance sector, the company has earned numerous accolades, including recognition as a Military Friendly Employer and a Top Employer for Hispanic and Latinos, highlighting its commitment to diversity and inclusion.

The role of Customer Service Representative (CSR) at Speedy Cash in El Monte, CA is an exciting opportunity for individuals eager to contribute to their community while developing a rewarding career in finance. As a CSR, you will be a vital link between the company and its customers, assisting community members to access essential financial services such as check cashing, money transfers, and payment processing. This position is embedded within a dynamic, high-performance environment designed to foster professional growth through hands-on training, coaching, and career development programs. The company values internal advancement and many senior leaders have started their journey as entry-level CSRs, showcasing the potential for career progression within the organization.

Offering a competitive hourly wage of $21.00, this full-time role demands a commitment to excellent customer service, adherence to company policies, and operational excellence. The work schedule requires in-person presence, including weekends, ensuring that representatives are accessible to meet customers' urgent financial needs. The position offers a comprehensive total compensation package, including paid training, access to a learning management system, educational reimbursement, health and voluntary benefits options, and a 401(k) retirement plan with a generous company match. This role is ideal for individuals who are detail-oriented, customer-focused, and thrive in a fast-paced environment. Working at Speedy Cash means you will interact with diverse customers, build lasting relationships, and contribute positively to the financial wellbeing of your community. The company culture promotes a casual dress code, including jeans and sneakers, creating a relaxed yet professional atmosphere.

Joining Speedy Cash means becoming part of a mission-driven company that respects and invests in its team members. Employees benefit from comprehensive health benefits, mental health resources, and employee assistance programs that support personal and professional wellness. Additionally, CSRs have opportunities to expand their skills through cross-brand training and leadership development programs designed to prepare them for future leadership roles. Speedy Cash encourages growth, teamwork, and community involvement, rewarding employees with paid time off that increases with tenure and exclusive discounts through a corporate marketplace. This role demands a blend of technical aptitude, interpersonal skills, and a strong ethical foundation to comply with relevant laws and company policies. Candidates who thrive here often appreciate the company’s transparent and inclusive work environment, making it a top choice for career advancement in financial services.