Customer Service Representative

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. Established with a commitment to quality and reliability, Uline has grown to employ over 9,800 people across 14 locations, offering a stable workplace built on success. Known for its comprehensive product line and commitment to customer satisfaction, Uline operates with a focus on innovation, integrity, and continuous improvement to support the diverse needs of businesses across the continent. The company values its employees as the key contributors to its success, fostering a culture that supports professional growth, personal development, and a collaborative environment.

The Kenosha Branch, located at 12355 Uline Way, Kenosha, WI, is currently seeking a Customer Service Representative to join their dedicated team. This role offers an hourly pay range from $27 to $32, including a $2 shift differential, with significant growth and earning potential. As a Customer Service Representative at Uline, you will be responsible for delivering exceptional, world-class service to customers through prompt and accurate processing of orders, product recommendations, and handling account inquiries using advanced technology systems.

The position requires a fast, friendly, and customer-focused approach to meet the high standards Uline is known for. You will develop expertise in Uline products, pricing, and shipping solutions to confidently assist customers across multiple communication channels, including phone, email, and chat. This role emphasizes understanding customer needs and offering the best Uline solutions, as well as helping customers navigate the company website and online ordering platforms effectively.

Uline provides in-depth training designed to sharpen your communication and problem-solving skills, along with peer mentoring and career development opportunities in a professional environment. The collaborative team atmosphere ensures you build strong relationships with colleagues and customers alike, enhanced by regular team events and a supportive network. This role is perfect for individuals eager to learn, grow, and contribute to a company that prioritizes employee well-being and career advancement.

Working at Uline also means gaining access to numerous employee perks, including access to an on-site fitness center, daily affordable meal options from local restaurants in the café, beautifully maintained walking paths, and best-in-class, clean, modern facilities. As a drug-free workplace, Uline requires all new hires to complete a pre-employment hair follicle drug screening, ensuring a safe and productive environment.

Overall, the Customer Service Representative role at Uline presents a rewarding opportunity to join a company with a commitment to quality, customer satisfaction, and employee development, all while enjoying competitive pay and exceptional benefits. If you are enthusiastic about serving customers and growing professionally within a respected industry leader, Uline offers the ideal place to build your career.