Customer Service Representative

Uline is a family-owned company that stands as North America’s leading distributor of shipping, industrial, and packaging materials. With a robust workforce of over 9,800 employees spread across 14 strategic locations, Uline has established itself as a pillar of stability, growth, and success in the distribution industry. The company prides itself on delivering exceptional service and products to a wide spectrum of customers, ranging from small businesses to large enterprises. Uline's facilities are known for being best-in-class, clean, and modern, providing a professional and comfortable environment for employees to thrive.

The Kenosha branch located at 12355 Uline Way in Kenosha, WI, serves as one of the key operational hubs, featuring an on-site fitness center, beautifully maintained walking paths, and a café with affordable meal options sourced from local restaurants. This location fosters a collaborative and supportive team atmosphere where employees can connect through regular events and build strong workplace relationships.

The Customer Service Representative position at Uline offers a competitive pay scale starting from $27 up to $32 per hour, including a $2 shift differential, along with significant opportunities for growth and earning potential. This is a full-time, on-site role that places you at the center of Uline's commitment to legendary customer service. The position is designed for individuals who are fast, friendly, and customer-focused, with responsibilities spanning order processing, product recommendations, and account management using advanced technology platforms.

As a Customer Service Representative, you will be trained extensively to become an expert in Uline's products and solutions. You will confidently address customer inquiries regarding product details, pricing, and shipping policies, ensuring a superior customer experience. Your role involves building strong business relationships with customers via phone, email, and chat, understanding their needs, and guiding them in navigating Uline’s website and online ordering system.

Uline emphasizes professional development with in-depth training programs designed to enhance communication and problem-solving skills. One-on-one peer mentoring provides continuous support and opportunities for career advancement. Uline’s collaborative in-person environment encourages connection and teamwork among peers.

The company is committed to maintaining a drug-free workplace, requiring all new hires to pass a pre-employment hair follicle drug screening. Uline is proud to be an Equal Employment Opportunity/Affirmative Action Employer supporting veterans and individuals with disabilities. This role offers robust benefits including comprehensive health insurance, a 401(k) retirement plan with a 6% employer match starting from day one, paid holidays, generous paid time off, multiple bonus programs, and a tuition assistance program covering professional continuing education.

Joining Uline means becoming part of a family-owned company where employees truly make the difference. The company combines stability, career growth, and exceptional benefits, empowering its workforce while delivering superior service to its customers.