Customer Service Representative

Uline is a family-owned company that stands as North America's leading distributor of shipping, industrial, and packaging materials. With a workforce exceeding 9,800 employees spread across 14 locations, Uline has established itself as a powerhouse in its industry. The company's dedication to quality, exceptional customer service, and innovative solutions has fostered a workplace culture grounded in stability, success, and continuous growth. Notably, Uline offers all positions on-site and maintains a drug-free workplace policy requiring pre-employment hair follicle drug screening. The company is an equal opportunity employer, embracing diversity and inclusivity in its hiring practices. Located at the Kenosha Branch, 12355 Uline Way, Kenosha, WI 53144, this role provides an opportunity to work in a modern, clean, and collaborative professional environment equipped with best-in-class facilities including an on-site fitness center, walking paths, and a café featuring affordable meals sourced from local restaurants.

The Customer Service Representative position at Uline is designed for individuals who are fast, friendly, and deeply customer-focused. This role involves engaging with customers to offer legendary service while managing order details meticulously. The pay for this position ranges from $27 to $32 per hour, including a $2 shift differential, with significant growth and earning potential. The role requires handling customer orders, providing product recommendations, and managing account inquiries using advanced technology. Uline ensures comprehensive training that helps sharpen communication and problem-solving skills, supporting new hires with one-on-one mentoring and opportunities to develop their careers. Customer Service Representatives become product and solutions experts, empowered to answer product, pricing, and shipping questions confidently and promptly. This role includes building business relationships with customers via phone, email, and chat, as well as guiding customers through the website and online ordering processes. The position fosters a collaborative workplace where team events and strong interpersonal connections are encouraged, supporting employee engagement and motivation. Overall, this role offers a robust career path within a stable and thriving company that values its employees and prioritizes their professional and personal development.