Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid on-the-job training
Comprehensive new hire program
access to e-learning modules
Cross brand training
Key Holder Program
performance-based career advancement
Educational Reimbursement Program
Medical insurance
telemedicine
Medical spending account options (HSA/FSA)
401(k) and Roth 401(k) retirement plan with company match
Company-Sponsored Life and AD&D Insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Supplemental Life and AD&D Insurance
accident insurance
critical illness insurance
hospital indemnity
ID theft protection
Legal services program
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Relaxed dress code including jeans and sneakers
Job Description
CheckSmart, located in Indianapolis, IN, is part of the Community Choice Financial Family of Brands, one of the largest consumer specialty finance organizations in the U.S. This company operates over 1,500 brick-and-mortar stores across 24 states, and offers online financial products in 20 states. Known for their steadfast commitment to providing vital short-term financial services, CheckSmart aims to serve diverse communities by helping individuals access the financial solutions they need when they need them most. The Community Choice Financial Family of Brands has earned recognition for its dedication to workplace diversity and excellence, including awards as a Military Friendly Employer and a Top Employer for Hispanic and Latinos. This dynamic and impact-driven company values long-term employee development and offers a culture where career advancement is both supported and expected.
As a Customer Service Representative (CSR) at CheckSmart, you will play a crucial role in delivering exceptional in-store experiences to customers. This entry-level position serves as the foundation for many senior leaders within the company. The CSR position focuses on connecting with customers to build lasting relationships, processing essential financial transactions such as check cashing, money transfers, and payments, and maintaining accurate customer data using sophisticated point-of-sale (POS) systems. The role demands both attention to detail and a strong customer-focused attitude, as you personalize services to meet the unique financial needs of each customer.
This position is full-time and hourly, offering a starting wage of $15 per hour, accompanied by a robust total compensation package. Employees receive paid on-the-job training, access to extensive e-learning resources, and opportunities for cross-brand training to diversify skills across various financial service brands within the company. Furthermore, CheckSmart endorses performance-based promotions and leadership potential via a Key Holder Program. The company supports continuous education through tuition reimbursement and provides multiple medical insurance options along with retirement savings plans, life and AD&D insurance, and a range of voluntary benefits such as dental, vision, short- and long-term disability, and more. Employees also benefit from mental health resources, exclusive discount programs, paid time off, and a relaxed dress code that includes jeans and sneakers.
Overall, this role is ideal for individuals seeking a meaningful job that combines strong customer interaction with opportunities for professional growth within a stable and recognized financial services company. The environment at CheckSmart is fast-paced, yet supportive, as it values efficiency, accuracy, and compliance with all relevant laws and regulations. You will be expected to maintain store security protocols and contribute to both internal store upkeep and community engagement through local events. This position is strictly in-person and requires a minimum of 40 hours per week including weekends, with flexibility subject to store needs. If you are motivated to grow your career in a dynamic and rewarding financial services setting, CheckSmart provides the foundations and opportunities to help you succeed.
As a Customer Service Representative (CSR) at CheckSmart, you will play a crucial role in delivering exceptional in-store experiences to customers. This entry-level position serves as the foundation for many senior leaders within the company. The CSR position focuses on connecting with customers to build lasting relationships, processing essential financial transactions such as check cashing, money transfers, and payments, and maintaining accurate customer data using sophisticated point-of-sale (POS) systems. The role demands both attention to detail and a strong customer-focused attitude, as you personalize services to meet the unique financial needs of each customer.
This position is full-time and hourly, offering a starting wage of $15 per hour, accompanied by a robust total compensation package. Employees receive paid on-the-job training, access to extensive e-learning resources, and opportunities for cross-brand training to diversify skills across various financial service brands within the company. Furthermore, CheckSmart endorses performance-based promotions and leadership potential via a Key Holder Program. The company supports continuous education through tuition reimbursement and provides multiple medical insurance options along with retirement savings plans, life and AD&D insurance, and a range of voluntary benefits such as dental, vision, short- and long-term disability, and more. Employees also benefit from mental health resources, exclusive discount programs, paid time off, and a relaxed dress code that includes jeans and sneakers.
Overall, this role is ideal for individuals seeking a meaningful job that combines strong customer interaction with opportunities for professional growth within a stable and recognized financial services company. The environment at CheckSmart is fast-paced, yet supportive, as it values efficiency, accuracy, and compliance with all relevant laws and regulations. You will be expected to maintain store security protocols and contribute to both internal store upkeep and community engagement through local events. This position is strictly in-person and requires a minimum of 40 hours per week including weekends, with flexibility subject to store needs. If you are motivated to grow your career in a dynamic and rewarding financial services setting, CheckSmart provides the foundations and opportunities to help you succeed.
Job Requirements
- Must be at least 18 years of age (19 in Alabama)
- background check required
- ability to meet the physical demands of the position including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard
- maintain a full-time work schedule with regular in-person attendance including weekends
Job Qualifications
- A high school diploma or equivalent
- excellent verbal and written communication skills
- professional demeanor with customers and colleagues
- meticulous attention to detail and ability to accurately enter data
- proficiency in using phones, POS system, Microsoft Office, and other computer systems
- ability to meet the physical demands of the position
- experience in check cashing, document verification, and/or money order processing is a plus
- prior cash handling and cash drawer or vault management experience is preferred
- bilingual (English/Spanish) is a plus and may be required for certain locations
- valid driver's license, auto insurance, and personal vehicle for workday use is preferred
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- review, validate, and process customer transactions with accuracy
- maximize customer success by offering personalized financial services that fit their lifestyle
- enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- build new business by completing daily call campaigns
- assist in customer account management and collections by accepting payments and managing customer appointments
- perform duties outside of the office including on-site vehicle appraisals, store errands, and external marketing
- maintain internal and external store appearance and meet cleanliness standards
- maintain office security protocols and conduct proper opening and closing procedures
- uphold compliance with company policies and procedures and all relevant laws and regulations
- engage in ongoing training and stay current on product and process changes
- work efficiently in a dynamic and fast-paced environment
- conduct additional tasks as directed by leadership
- maintain a full-time work schedule with regular, in-person attendance including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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