Customer Service Representative

Planet Fitness is a leading fitness center chain renowned for its commitment to fostering a welcoming and inclusive environment. Emphasizing a ‘Judgement Free’ philosophy, the company strives to create a supportive community for members of all fitness levels. With a dynamic and growing presence in the fitness industry, Planet Fitness offers exceptional opportunities for career growth and personal development. Their focus on member well-being, innovative facilities, and community engagement positions them as a top choice for fitness enthusiasts and employees alike.

This role of Customer Service Representative at Planet Fitness is crucial to maintaining the exceptional member experience that the brand is known for. As a Customer Service Representative, you will be the first point of contact for members, prospective members, and guests, ensuring that everyone who walks through the door feels welcomed and valued. Your duties will include greeting members, answering inquiries, assisting with membership sign-ups, providing tours of the club, addressing billing issues, and helping to maintain a clean and comfortable environment.

The position offers a set schedule and a competitive salary structure that includes a $1 per hour premium for hours worked between 10:00 PM and 6:00 AM. Beyond compensation, Planet Fitness provides a comprehensive benefits package including medical, dental, and vision insurance for eligible employees, an employee referral bonus program, and a 401(k) plan with a generous employer match. Employees also enjoy free Black Card Memberships, a profit-sharing program, and access to an Employee Assistance Program (EAP).

Working at Planet Fitness means joining a team that values executional excellence, integrity, people-first thinking, and customer mania. The company fosters a culture of inclusion and encourages professional growth and development. Employees are proud to contribute to improving the health and well-being of their communities through active participation in philanthropic initiatives. This role is ideal for motivated individuals who are passionate about delivering outstanding customer service, working with a diverse team, and making a positive impact every day in a vibrant and supportive workplace. Joining Planet Fitness is more than just a job—it’s an opportunity to be part of a brand dedicated to changing lives and supporting a healthier planet.