Customer Service Representative

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. Established with a commitment to quality and customer satisfaction, Uline has grown significantly to support over 9,800 employees across 14 locations. The company prides itself on maintaining a drug-free workplace, fostering a stable and supportive environment for all its team members. Every new hire is required to complete a pre-employment hair follicle drug screening, and all positions are strictly on-site, ensuring a collaborative and engaging workplace culture. Uline's dedication to equal opportunity employment means it embraces diversity and inclusivity, providing a positive and respectful workplace for veterans and individuals with disabilities as well. The Kenosha branch, located at 12355 Uline Way, Kenosha, WI, serves as a vital hub for the company's operations and customer service excellence.

The Customer Service Representative role at Uline is a fast-paced, customer-focused position offering an hourly pay range from $27 to $32, including a $2 shift differential. This role presents significant growth and earning potential for individuals eager to develop their careers within a professional and supportive environment. As a Customer Service Representative, you will be entrusted with managing customer orders, providing product recommendations, and addressing account inquiries using advanced technological tools. You will become a product and solutions expert, equipped to answer product, pricing, and shipping questions confidently and efficiently. The position offers a unique opportunity to build strong business relationships with customers through various communication channels such as phone, email, and chat. Your role will also include assisting customers with navigating Uline's website and online ordering system to enhance their overall experience.

At Uline, the customer service team is valued for its dedication to delivering legendary service that customers love. Employees benefit from in-depth training sessions designed to sharpen communication and problem-solving skills, preparing them for success in their roles. The work environment encourages continuous development with one-on-one peer mentoring and ample room for career advancement. The company also fosters a collaborative in-person setting where team bonding is encouraged through regular events, reinforcing a strong connection and team spirit among staff members. Uline's comprehensive benefits and employee perks complement the robust career development opportunities, making it an attractive workplace for motivated individuals seeking stability, growth, and an inclusive corporate culture.