Customer Service Representative

Wollaston Alloys/CPP Boston is a prominent industrial manufacturing company with over 60 years of continuous growth and development. Operating from its plant in Braintree, Massachusetts, Wollaston Alloys specializes in precision casting and foundry operations, serving a broad range of industries with high-quality alloy and metal products. As a well-established company in the manufacturing sector, it emphasizes quality, innovation, and customer satisfaction, fostering a collaborative and dynamic work environment that supports both personal and professional growth. Wollaston Alloys prides itself on maintaining a strong team culture that values integrity, efficiency, and continuous improvement, while also offering competitive rewards to its employees.

The Customer Service Representative role at Wollaston Alloys/CPP Boston is a pivotal position within the company, reporting directly to the Customer Service Manager. This role is critically integrated with maintenance and operational departments to ensure the smooth running of processes that minimize downtime and optimize production efficiency. As a fast-paced environment that demands agility and precision, this position offers an excellent platform for experienced candidates who thrive in a manufacturing setting and seek to contribute meaningfully to a growing company.

The role involves providing timely and accurate information to customers regarding order status, product queries, and any changes that might affect delivery or pricing. The position demands close coordination with multiple internal teams, such as Operations, Quality Assurance, Production Planning, Purchasing, and Shipping, facilitating seamless communication and problem resolution. Utilizing database systems like the Odyssey Program, the Customer Service Representative will maintain and update account and order information, ensuring data accuracy and customer satisfaction.

Applicants will benefit from a work culture that emphasizes responsiveness, effective communication, and collaboration, requiring strong interpersonal skills and the ability to manage multiple tasks simultaneously. The role not only includes critical communication duties but also offers opportunities to support sales functions by processing orders and quotes when needed. Wollaston Alloys supports its employees with a competitive compensation package starting at $23 per hour, a quarterly bonus program, comprehensive healthcare plans including medical, dental, vision, life, and disability insurance, a 401K plan with company match, paid vacation and holidays, and paid training. This full-time, non-management position provides an excellent career opportunity for candidates who bring prior customer service experience in manufacturing and want to grow their profession within a well-established and respected company.