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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $1.00
Work Schedule
Standard Hours
Benefits
Paid holidays
Dental Insurance
Health Insurance
Paid training
Disability insurance
401(k) matching
Vision Insurance
Job Description
Wollaston Alloys/CPP Boston is a prominent industrial manufacturing company with over 60 years of continuous growth and development. Operating from its plant in Braintree, Massachusetts, Wollaston Alloys specializes in precision casting and foundry operations, serving a broad range of industries with high-quality alloy and metal products. As a well-established company in the manufacturing sector, it emphasizes quality, innovation, and customer satisfaction, fostering a collaborative and dynamic work environment that supports both personal and professional growth. Wollaston Alloys prides itself on maintaining a strong team culture that values integrity, efficiency, and continuous improvement, while also offering competitive rewards to its employees.Show More
Job Requirements
- high school diploma or ged
- previous experience in customer service for a manufactured product
- working knowledge of microsoft products, including outlook, excel, and word (basic to intermediate)
- ability to manage multiple customer inquiries simultaneously
- strong verbal and written communication skills
- detail-oriented
- ability to adapt to changing priorities
- good organizational skills
- interpersonal communication skills
- time-management skills
Job Qualifications
- high school diploma or ged
- previous experience in customer service for a manufactured product
- working knowledge of microsoft products, including outlook, excel, and word (basic to intermediate)
- strong verbal and written professional communication skills
- interpersonal communication skills
- time-management skills
- multitasking and organizational skills
- accurate and strong attention to detail
- ability to quickly adapt to changing priorities
- previous experience with casting, foundry, or similar is a plus
Job Duties
- provides timely and accurate information to customers about order status and product queries by phone or email and follow up with customers as required
- communicates and coordinates with operations, quality and production planning teams to ensure on-time delivery of orders
- access database (odyssey program) to edit or update accounts and order information
- advises customers of changes in pricing, shipping date, anticipated delays, and any additional information needed by the customer
- coordinates with production, purchasing, and shipping to expedite or track missing or delayed shipments
- collaborate with operations in the work area to track and identify component locations
- updates customer order trackers with current order status, scheduled dates, and notes
- provides back-up to sales team as needed, assisting with processing customer orders, quotes, and maintenance of related files, according to established department policies and procedures
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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