Customer Service Representative

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. Established with a commitment to quality and customer satisfaction, Uline operates over 14 locations staffed by more than 9,800 employees. The company fosters a drug-free workplace and offers all its positions onsite, underscoring its dedication to a professional and collaborative work environment. At Uline, the emphasis is placed on stability, growth, and providing exceptional service to customers. This well-established company is known for its modern, clean facilities and excellent employee perks, including an onsite fitness center, affordable café options featuring local restaurants, and well-maintained walking paths. Uline prides itself on its robust benefits package and generous paid time off, making it a highly attractive employer in the logistics and distribution industry.

The Kenosha branch of Uline is currently seeking a Customer Service Representative to join their dynamic team. This position offers a competitive hourly pay range from $27 to $32, including a $2 shift differential, along with significant opportunities for growth and earning potential. As a Customer Service Representative, you will be the cornerstone of Uline’s legendary service, handling customer orders and inquiries with speed, accuracy, and friendliness. This role requires a keen eye for detail, problem-solving skills, and the ability to build strong business relationships. You will leverage world-class technology to process orders, make product recommendations, and assist customers in navigating Uline’s website and online ordering system.

The role stands out for its professional environment where employees receive in-depth training aimed at fine-tuning communication and problem-solving skills. There is a strong culture of mentorship, enabling new hires to develop their skills through one-on-one peer coaching and regular team events that foster a sense of community. The Customer Service Representative becomes a product and solutions expert, equipped with comprehensive knowledge to answer questions about products, pricing, and shipping confidently.

This position is perfectly suited for individuals who are motivated to learn and grow within a stable company. While prior customer service experience is a plus, Uline welcomes applicants who are eager to learn and provides the necessary training to succeed. The company promotes from within and offers a Tuition Assistance Program for professional continuing education, further supporting career advancement. Uline’s commitment to employee well-being is reflected in its complete health insurance coverage starting on day one, along with a 401(k) plan featuring a 6 percent employer match. Multiple bonus programs and paid holidays contribute to a rewarding employment experience.

In summary, the Customer Service Representative role at Uline blends the excitement of working in a fast-paced, customer-focused environment with the benefits of working for an industry-leading, family-owned company dedicated to employee growth and success. Candidates will find a supportive workplace culture, exceptional benefits, and a clear path for professional development, making it an ideal opportunity for those seeking a meaningful and stable career.