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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Paid Time Off
Paid holidays
Medical insurance
Vision Insurance
Dental Insurance
401(k) retirement plan
company paid short-term and long-term disability
Company paid life insurance
Annual bonus incentive
Professional development opportunities
Work from home flexibility
Free books
Job Description
ThriftBooks is the world's largest used book retailer, dedicated to providing affordable books to readers everywhere while promoting sustainability by preventing books from ending up in landfills. The company's commitment to its employees is evident in its culture, which values respect, internal growth, and safety. ThriftBooks fosters a friendly work environment with high performance standards and rewards for excellence, reflecting its roots as a small, growth-focused company that encourages employees to do their best. With a blend of technology, innovation, and teamwork, ThriftBooks offers employees opportunities to grow and thrive within the organization, making it an excellent place for career... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of call center experience
- Minimum 2 years of online customer service chat experience
- Reliable, stable high-speed internet service with ethernet connectivity
- Reside within 45 minutes driving distance of Bishop Arts District, Dallas, TX
- Ability to work rotating schedules including early morning, afternoon, evening, and weekends
- Ability to work 8 hour shifts sitting at a computer
- Legally authorized to work in the United States
- Willingness to authorize a pre-employment background check
- Open availability to accommodate a 24/7 contact center environment
Job Qualifications
- Customer-centric attitude
- Critical thinking and problem-solving skills
- Excellent communication skills, both written and verbal
- Active listening skills
- 2+ years of call center experience
- 2+ years of online customer service chat experience
- Ability to multi-task, set priorities and manage time effectively
- Excellent attendance
- Experience in the use and application of current technologies and products used in the industry
- Physically able to work 8 hours a day sitting at a computer, typing, answering emails, phone calls, and live chats
- Ability to share knowledge and love of books
- Ability to set up and troubleshoot equipment independently
- Ability to work between multiple screens and open computer windows while on the phone/chat and Microsoft Teams
- Ability to work autonomously in a goal-paced, self-motivated team environment
- Working knowledge of Microsoft Office, Teams, and Outlook
- Proficient in various CRM systems
- Positive and respectful attitude while working independently and as part of a team
Job Duties
- Serve as the frontline representative of the ThriftBooks brand
- Engage with customers across various support channels such as phone, chat, and email
- Promptly provide product information, troubleshoot issues, recommend products/services, and resolve complaints
- Document customer interactions and maintain accurate records in the CRM system
- Follow-up with customers to ensure their issues are resolved satisfactorily
- Educate customers on the use of our website and books
- Adhere to company policies and procedures for customer service
- Maintain a high level of customer satisfaction and quality scores
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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