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Customer Service Representative

Job Overview

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Compensation

Type:
Hourly
Rate:
Range $17.00 - $18.00
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Benefits

Employee medical insurance
basic life insurance
short-term disability
long-term disability
Vacation and Sick Time
Paid holidays
HSA account funding
401k Match
Buy-up medical insurance
Dental
Vision
Optional life insurance
flexible spending accounts
Health savings account
401k

Job Description

Modern Aviation is a leading Fixed Base Operator (FBO) that specializes in servicing private jets and corporate aviation clientele. Founded with a vision to provide exceptional service within the aviation sector, Modern Aviation has quickly become a prominent name in the industry. The company is a private equity-backed platform launched in 2018 and has been rapidly expanding its footprint across the United States and the Caribbean through acquisitions and development of new FBO locations. Supported by notable financial partners such as Apollo Management and Tiger Infrastructure Partners, Modern Aviation aims to establish itself as the third largest national FBO network... Show More

Job Requirements

  • Must be 18 years of age
  • Strong verbal and written communication skills
  • Intermediate knowledge of all Microsoft Office products
  • Ability to make fast decisions using judgment consistent with company policies, standard operating procedures, and safety regulations
  • Negotiation and sales skills
  • Reliable multitasking skills
  • Valid driver's license
  • Must be willing and able to work Monday through Friday 2:00pm to 10:00pm schedule

Job Qualifications

  • Must be 18 years of age
  • Strong verbal and written communication skills
  • Intermediate knowledge of Microsoft Office products
  • Ability to make fast decisions using judgment consistent with company policies and safety regulations
  • Negotiation and sales skills
  • Reliable multitasking skills
  • Valid driver’s license
  • Previous customer service experience preferred
  • Basic knowledge of aircraft types and servicing a plus

Job Duties

  • Deliver proactive, personalized service to private and corporate aviation clientele
  • Arrange services including hotel, catering, and ground transportation
  • Coordinate aircraft services, such as fuel and hangar storage
  • Input trip data into scheduling software and update customer information as necessary
  • Effectively communicate via air-to-ground and ground-to-ground radio
  • Educate customers on available services, promotions, and programs
  • Process customer invoices
  • Answer customer questions and resolve issues
  • Assist passengers and flight crews with professional Seven Star Service
  • Build and establish customer relationships with local service providers
  • Maintain lobby appearance and keep snack and beverages stocked
  • Track flights via online databases to ensure timely services
  • Perform other duties as assigned
  • Work Monday through Friday 2:00pm to 10:00pm schedule

Job Location

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