Customer Service Rep Store 752 SG5

K&G Petroleum/S&S Fuels is a reputable company in the retail fuel and convenience store industry, known for its commitment to excellence and customer satisfaction. As a provider of essential services, this company operates company-owned retail facilities that emphasize safety, profitability, and outstanding customer experience. K&G Petroleum/S&S Fuels prides itself on fostering a fast-paced, team-oriented environment that encourages growth and success for all employees. The company's dedication to maintaining high standards and compliance with governmental regulations ensures a secure and supportive workplace for all team members.

The Customer Service Representative (CSR) role at K&G Petroleum/S&S Fuels is a vital position responsible for the smooth operation and maintenance of the retail store. This hourly, non-exempt position reports directly to the Store Manager and plays a key part in ensuring the store runs efficiently while delivering excellent service to customers. The role demands an individual who thrives in a dynamic setting, handles responsibilities with minimal supervision, and contributes to both safety and profitability. CSRs are tasked with providing courteous customer service, resolving complaints promptly, and utilizing sales techniques to promote products while maintaining positive customer relations.

This position offers both full-time and part-time opportunities with a hiring wage range of $18.00 to $19.00 per hour, depending on the store location, merit, and employee experience. Additionally, employees may be eligible for a pay increase after a 90-day probationary period. Being a non-exempt role, CSRs are eligible for overtime, reflecting the company’s adherence to labor laws and fair compensation practices. Physical requirements include the ability to stand and walk during shifts, lift various weights, and perform cleaning and maintenance tasks necessary to uphold store standards.

The role encompasses operating POS systems and other electronic equipment such as lottery machines, money order machines, and food-preparation equipment. It also involves manual duties, including cleaning, inventory management, and maintaining site cleanliness both inside and outside the facility. The work environment is primarily indoors, with occasional exposure to cold storage areas. The company provides a supportive culture with provisions for employee safety and ongoing training.

This position is ideal for candidates with prior retail sales or customer service experience who possess strong communication skills and the ability to work independently or as part of a team. The company supports career growth paths allowing CSRs to advance to lead cashier or assistant manager roles, promoting internal talent development. Benefits for full-time employees include medical, dental, vision, life insurance, disability coverage, 401k plans with company match, paid vacation and sick time, flexible scheduling, and telemedicine services through Teladoc. K&G Petroleum/S&S Fuels is committed to equal opportunity employment and complies fully with the Americans with Disabilities Act. The company also utilizes E-Verify to ensure employment eligibility in the United States.