Customer Service - Patient Registration (Monday to Friday 7:00 AM to 3:30 PM Concierge Role)

Ascension Seton Medical Center Austin is a renowned healthcare facility located in Austin, Texas, committed to delivering superior patient care and exceptional service. As part of the Ascension network, one of the largest Catholic healthcare systems in the United States, this medical center leverages advanced technology and compassionate care to improve health outcomes and provide a supportive healing environment. The center specializes in a wide range of medical services, drawing on expert healthcare professionals and state-of-the-art equipment to meet the needs of the community it serves. At Ascension Seton Medical Center Austin, excellence in patient access and smooth operational flow are critical to ensuring every patient receives timely and effective care in a respectful and empathetic setting.

The role of Patient Access Customer Service Representative is central to the hospital's commitment to outstanding patient experience. This on-site position, based in Austin, TX, is a vital link between patients and the healthcare system, offering the first point of contact during outpatient visits. The role operates Monday to Friday from 7:00 AM to 3:30 PM, focusing on concierge and tablet support within outpatient services. As a Patient Access Representative, you will provide compassionate, efficient, and accurate patient registration and service, creating a welcoming atmosphere that eases patient anxiety and supports seamless care delivery. This role goes beyond basic registration; it embodies frontline healthcare customer service where your attentiveness and professionalism directly impact patient satisfaction, hospital operational effectiveness, and revenue cycle integrity.

Working at R1, the leading provider of technology-driven solutions for healthcare, means joining a mission-driven team where innovation meets genuine patient-centered care. You will engage with multiple computer systems, coordinate with clinical teams, and handle diverse insurance plans, all while maintaining a friendly and supportive demeanor. This position offers a unique opportunity for those passionate about healthcare customer service to grow their career within a supportive, innovative, and collaborative environment. Whether you have prior healthcare experience or are new to the field, comprehensive training is provided to ensure your success and professional development. Compensation for this role ranges from $16.12 to $23.21 per hour, commensurate with experience and qualifications, reflecting the value placed on delivering exceptional patient service and supporting the healthcare mission.