Customer Service Manager (Route & Account Management) - Stuart, FL

Canteen is a leading food and beverage service provider dedicated to transforming workplace environments by combining exceptional food, service, and experience. Operating under the umbrella of Compass Group USA, Canteen specializes in offering a variety of solutions including markets, office coffee and snacks, unattended retail, and culinary services. The company focuses on creating better workplaces by connecting employees with convenient and high-quality food and beverage options. With its strong commitment to innovation, employee growth, and industry leadership, Canteen is steadily expanding and evolving its services to meet the dynamic needs of modern businesses and their employees.

At Canteen, people are at the core of the company’s success. The company values dedication, collaboration, and passion, fostering a workplace culture where employees are encouraged to grow both personally and professionally. Canteen offers various opportunities for career advancement and is committed to delivering outstanding customer service as part of its mission to enhance the employee experience in the workplaces it serves.

The Customer Service Manager (CSM) role at Canteen is pivotal in ensuring the delivery of exceptional customer service while managing client accounts and supporting route operations. This full-time position offers a competitive salary range of $65,000 to $70,000 per year, along with additional forms of compensation such as a yearly bonus opportunity and a company car. The CSM will oversee route drivers, conduct regular customer site visits, resolve service-related issues, and play an active role in driving customer satisfaction, retention, and account growth.

This position suits an individual who is customer-focused, highly organized, and proactive. The ideal candidate will have excellent communication skills and the ability to build and maintain lasting client relationships in a fast-paced environment. Responsibilities include managing a team of 5 to 10 associates, overseeing between 20 to 50 client accounts, and ensuring compliance with company standards and local regulations. The Customer Service Manager will develop incremental sales plans in collaboration with local management, coordinate efforts for improved customer retention, introduce new products for enhanced revenue, and ensure merchandising standards and audit evaluations are upheld.

This role also offers the flexibility to participate in route driver duties if needed, involving driving a company vehicle to deliver products, stocking, and maintaining vending and related equipment. The position requires a solutions-oriented mindset and the ability to adapt to changing priorities while maintaining high service standards. Candidates are expected to have a solid working knowledge of Microsoft Office programs including Outlook, Word, and Excel.

Canteen strives to provide a supportive and inclusive environment, promoting diversity and equal opportunity in its hiring practices. The company’s commitment to fairness is evident in its inclusive approach to applicants and associates, ensuring all individuals are assessed based on their abilities, achievements, and experience. Canteen also emphasizes workplace safety, compliance, and adherence to legal standards across all locations.

Overall, this Customer Service Manager position at Canteen not only offers a competitive compensation package and a variety of benefits but also an enriching career path within a large and dynamic company dedicated to excellence in food and beverage service. Joining Canteen means becoming part of a collaborative team working to create exceptional workplace experiences across the country.