Customer Service Management Trainee

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. Founded over 45 years ago, Uline has grown substantially and now operates 14 locations with a workforce exceeding 9,800 employees. Known for its unwavering commitment to excellence and customer satisfaction, Uline stands out as a stable and innovative employer in the industrial distribution sector. The company takes pride in fostering a collaborative and inclusive workplace where employees are encouraged to grow professionally while contributing to an industry-leading operation. Their headquarters and many branch locations are equipped with modern, best-in-class facilities, including on-site fitness centers, cafeterias offering affordable meals, and well-maintained walking paths. Uline also emphasizes a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening to maintain a safe and productive environment. Uline offers full-time positions with varying shifts, operating on a 24/7 schedule, ensuring flexibility and stability for its employees. Comprehensive benefits including complete health insurance and a 401(k) plan with a 6% employer match starting on the first day underscore Uline’s commitment to employee well-being.

The Customer Service Management Trainee role at Uline’s Kenosha Branch presents an exceptional career opportunity for emerging leaders eager to develop their management skills within a dynamic and supportive environment. Located at 12355 Uline Way, Kenosha, WI 53144, this position offers hourly pay ranging from $29 to $34, with significant growth and earning potential as trainees progress within the company. The role is designed to offer hands-on training in all facets of customer service management, allowing trainees to master responsibilities that directly impact customer satisfaction and operational efficiency.

Successful candidates will engage deeply in managing and developing a team of customer service representatives, guiding their performance through goal setting, regular evaluations, and constructive feedback. Trainees will also take a proactive role in reviewing and enhancing departmental procedures and standards to continuously improve Uline’s legendary customer service. This role is ideal for individuals with a strong customer service background, teamwork skills, and attention to detail, who are eager to leverage these skills in a leadership capacity. Prior leadership or management experience is a plus but not mandatory, as Uline’s comprehensive training program ensures that motivated candidates receive the necessary support to succeed.

Beyond the immediate responsibilities, this position offers a path for long-term career development within a company celebrated for its stability and growth opportunities. Uline’s dedication to professional development is also reflected in its Tuition Assistance Program, which supports continuing education, enabling employees to enhance their skills and advance professionally. With multiple bonus programs, paid holidays, and generous paid time off, working at Uline goes beyond a paycheck — it’s about becoming part of a community that values its employees’ contributions and invests in their futures. The company’s EEO/AA Employer/Vet/Disabled policy ensures a diverse and respectful workplace for all employees. If you’re ready to start a rewarding career in customer service management with a respected leader in the industry, Uline invites you to apply today and join a company where your efforts truly make a difference.