Customer Service Department Manager

Uline is a well-established, family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 10,000 employees operating across 15 locations, Uline has developed a reputation for fast, friendly, and customer-focused service. The company is committed to providing high-quality products and exceptional customer service to a broad range of industries and businesses. Uline’s workplace culture thrives on stability, continuous growth, and support for its employees, making it a dynamic and rewarding place to develop a career.

Located in Kenosha, Wisconsin, the Kenosha Branch at 12355 Uline Way is seeking a dedicated and skilled Customer Service Department Manager. This position offers a competitive salary ranging from $85,000 to $100,000 per year, reflecting the importance Uline places on experienced leaders who can drive performance and foster a positive team environment. Employment is full-time and on-site, aligned with Uline’s operational standards, which include a drug-free workplace policy requiring pre-employment hair follicle drug screening.

As a Customer Service Department Manager at Uline, you will play a pivotal role in continuing the company’s legacy of exceptional customer service. Your primary responsibility will be to lead and empower Customer Service teams by training Team Leads to cultivate a high-performing and positive work environment. You will oversee the daily activities of various Customer Service departments, ensuring policies and procedures are effectively implemented. Evaluating team operations, identifying opportunities for improvement, and enhancing efficiency through analysis of performance reports will be crucial aspects of your responsibilities.

This role demands a proactive approach to problem-solving, particularly when resolving escalated customer issues swiftly and effectively, thereby ensuring the highest levels of customer satisfaction. You will be instrumental in maintaining Uline’s customer service excellence, making sure that every interaction reflects the company’s commitment to quality and care.

Beyond management, this position also provides opportunities to engage with multiple facets of the company’s operations, contributing to strategic improvements and supporting professional development initiatives. Uline’s supportive culture includes multiple bonus programs, comprehensive health insurance coverage, a 401(k) plan with a 6 percent employer match starting from day one, paid holidays, and generous paid time off. Uline also offers a Tuition Assistance Program that covers professional continuing education, encouraging employees to advance their skills and careers.

In addition to the robust benefits package, the Kenosha Branch features employee perks such as a café offering affordable daily meals sourced from local restaurants, an on-site fitness center, beautifully maintained walking paths, and best-in-class modern facilities. These amenities reflect Uline’s commitment to providing a comfortable, engaging, and healthy work environment.

Joining Uline as a Customer Service Department Manager means becoming part of a team that values leadership, innovation, and dedication. The company’s decades of success and expansive reach provide solid foundations for career growth. Uline is an Equal Employment Opportunity/Affirmative Action employer and supports Veterans and individuals with disabilities. Interested candidates should be prepared to contribute their leadership and customer service expertise in a full-time, on-site role that supports both individual and company success.