Customer Service Coordinator - Full Time

Goodwill Keystone Area is a renowned nonprofit organization dedicated to empowering individuals and communities through education, employment, and skills training. With a rich history of service, Goodwill Keystone Area operates a network of retail stores specializing in donated goods, striving to create employment opportunities and provide valuable services to diverse populations. The organization fosters a culture of belonging where respect and value for all individuals are paramount, reflecting the vibrant communities it serves. Known for its commitment to diversity, inclusion, and sustainable practices, Goodwill Keystone Area is driven to make a positive social impact.\n\nThe position of Customer Service Coordinator within the Donated Goods Retail department is vital to supporting the store's front-end operations and enhancing customer satisfaction. Reporting directly to the Store Manager, this non-exempt role involves a wide range of responsibilities aimed at maximizing sales performance, maintaining merchandising standards, and ensuring excellent customer service. The Coordinator plays a key role in assisting with staff training and development, enforcing company policies, and supporting overall store operations such as cash handling and compliance with asset protection procedures.\n\nThis role is perfect for individuals passionate about retail and community service, offering an opportunity to contribute to a meaningful mission while advancing their career in retail management. The Customer Service Coordinator is expected to uphold Goodwill's values by delivering outstanding service to customers, donors, and employees alike. Responsibilities include overseeing merchandise rotation, supporting special events, performing store opening and closing duties, and assisting in interviewing and evaluating retail staff. The position also requires a flexible schedule, including weekends and evenings, to meet operational needs effectively.\n\nBy joining Goodwill Keystone Area as a Customer Service Coordinator, you will be part of an organization that not only values its employees but also emphasizes workplace safety, ethical standards, and community outreach. This role allows you to develop leadership skills by coaching and mentoring team members, though it is not a formal supervisory position. Through your efforts, you will directly contribute to enhancing the shopping experience and supporting the goodwill generated by the donations that empower the mission.