Customer Service Coordinator

Lyon Living is a prominent multifamily property management company dedicated to creating exceptional living experiences for residents across various communities. With a strong commitment to customer service and community engagement, Lyon Living operates multiple residential properties that offer a dynamic and welcoming environment for their residents. The company emphasizes fostering community, collaboration, and innovation within the workplace, creating an ideal setting for employees who are passionate about enhancing resident experiences and building vibrant neighborhood connections. Lyon Living is recognized for its dedication to maintaining high standards in property management and customer care, positioning itself as a leader in the multifamily housing industry.

We are currently seeking a full-time Resident Experience Specialist to join our team and contribute to the success of our apartment communities comprising The Fields, Turing, Graham, and Gideon located in Milpitas, CA. This position offers an hourly pay range of $26.00 to $27.00 and involves working afternoon through evening shifts. The Resident Experience Specialist plays a critical role in cultivating strong relationships with residents and local businesses, improving resident retention, and elevating the overall service quality at the community. The ideal candidate will be proactive, outgoing, and skilled in communication, organization, and networking. Key responsibilities include operating and maintaining the rooftop Beer Garden with strict adherence to protocols such as ID checks and wristband compliance. This role also involves addressing resident concerns, facilitating community outreach and partnerships, and planning and executing a variety of resident functions such as breakfasts, holiday events, community gatherings, and fitness programs.

Additionally, the Resident Experience Specialist is responsible for managing relationships with vendor partners, designing promotional materials including flyers and e-blasts, and managing social media platforms to increase engagement. Event planning must align with the allocated monthly budget, and ongoing communication with the Director of Property Operations, Property Manager, and Marketing team ensures all social events are well-coordinated and documented. The candidate must be willing to attend offsite meetings, visit other company locations, and purchase goods from offsite vendors, requiring reliable transportation either through a valid driver's license or an alternative method. Lyon Living offers a work culture that promotes growth, collaboration, and innovative ideas, making it an excellent opportunity for individuals committed to delivering outstanding resident service and fostering a sense of community.