Customer Service Associate - Bronson Commons, 2nd shift, 48 hours/pp

Bronson Healthcare Group is a trusted and well-established healthcare provider known for its compassionate and patient-centered approach. Bronson Commons, part of this larger healthcare system, is dedicated to delivering exceptional service and care to patients, visitors, and staff in a welcoming and professional environment. With a strong commitment to its community, Bronson fosters an organization culture centered on positivity, resilience, and teamwork. This supportive and dynamic atmosphere allows employees to thrive and contribute meaningfully to patient well-being and the overall mission of the healthcare system.

The role of Customer Service Associate at Bronson Commons offers an exciting opportunity for individuals eager to play a pivotal role in enhancing patient and visitor experiences. Working primarily during the second shift with a part-time schedule of 24 hours per week, this position is designed for candidates who are motivated by service, enjoy interacting with a diverse population, and who thrive in fast-paced environments that require both calm and assertive responses. The salary for this position is competitive within the healthcare service sector and reflects the valuable contribution the role has toward maintaining a safe, efficient, and welcoming environment.

As a Customer Service Associate, you will be the first point of contact for patients, visitors, staff, and vendors entering the Bronson Commons facility. Your duties will encompass greeting and screening visitors effectively while providing them with essential information and directions to enhance their experience. This role demands acute attention to detail as you manage safety protocols including mask distribution and escort services. The position also involves a partnership with the Bronson Security Department to monitor security cameras and control access to sensitive areas, thereby ensuring overall safety.

Key responsibilities include handling mental and visual fatigue demands while performing tasks that may involve the operation of personal computers for up to 80 percent of the shift. Physical requirements include lifting up to 50 pounds and assisting with heavier items as needed. The role requires a high degree of interpersonal skills as you'll frequently interact with people from diverse backgrounds, maintain professionalism and a positive demeanor even in stressful or challenging situations, and utilize electronic medical records to access patient information.

This position is an ideal fit for individuals who appreciate a blend of interpersonal communication, administrative duties, and safety responsibilities within a healthcare setting. If you are customer-service oriented, able to multitask, and invested in creating a positive atmosphere for patients and colleagues alike, the Customer Service Associate role at Bronson Commons represents a fulfilling and impactful career path. Bronson is committed to excellence and continuous improvement, providing training and support to help employees meet the highest standards of healthcare service delivery.