Customer Service and Facility Attendant

Parkpoint is a community-oriented health and wellness club dedicated to enhancing the quality of life for its members through exceptional customer service, state-of-the-art facilities, and a commitment to health and well-being. As an established fitness and recreational center, Parkpoint focuses on creating a welcoming and supportive environment where members can achieve their personal health and fitness goals. The club values excellence, respect, integrity, teamwork, and community, underpinning every interaction between staff and members. Their mission is to foster a culture of health and well-being in a friendly and professional setting, ensuring each visitor has a positive and fulfilling experience. They strive to be a leading example in the fitness industry by not only offering quality facilities and services but also by cultivating lasting relationships within their community. The company employs a professional team that embodies these values, emphasizing ongoing training and development to maintain the highest standards of excellence. This position is a part-time, hourly, non-exempt role reporting directly to the Club Manager, Operations Manager, and Front Desk/Maintenance Coordinator. The role blends responsibilities in front desk reception with maintenance duties, requiring a dynamic individual who can thrive in a fast-paced, guest-focused environment. The position demands someone who will consistently exhibit Parkpoint's core values of excellence, respect, integrity, teamwork, and community while providing top-tier customer service and supporting the overall cleanliness and maintenance of the club.

As a Front Desk Receptionist/Maintenance staff member, the successful candidate will engage directly with Parkpoint members, prospective members, and guests. They will serve as the first point of contact, providing a warm and professional welcome, personalized service, and support throughout each visitor’s experience. Key functions include greeting guests, managing check-ins, handling membership account inquiries, and registering guests, ensuring a seamless and friendly interaction. In addition to reception duties, the role involves maintaining the club’s appearance by performing cleaning and minor maintenance tasks, which contributes significantly to delivering a safe, inviting, and well-organized environment. Responsibilities also extend to answering phones, managing reservations, paging staff, and addressing member concerns promptly and empathetically, passing issues onto management when necessary. The holistic set of responsibilities requires excellent multitasking abilities, interpersonal skills, and a positive attitude. Candidates must be proficient with computers and basic math, display strong communication skills, and be physically capable of standing for extended periods and handling moderate lifting. This role is essential in supporting the club’s mission and values, ensuring every member feels valued and cared for in a clean and professionally managed space. Parkpoint seeks engaging, team-oriented individuals with an outgoing personality and a passion for serving others, who are committed to upholding the club’s standards and creating meaningful member experiences.