Customer Service and Facility Attendant

Parkpoint Clubs is a dedicated health and wellness organization committed to nurturing the mind, body, and spirit of its members through innovative fitness and lifestyle programs. This establishment is known for its professional and friendly atmosphere where the staff inspire and support the community to enhance their quality of life. At Parkpoint Clubs, the mission revolves around fostering a culture of excellence, respect, integrity, teamwork, community, and holistic health and well-being. Operating as a part-time, hourly, non-exempt position, the Customer Service and Facilities Attendant role is essential in delivering these core values on a daily basis. This role is supervised by the Club Manager, Operations Manager, and the Front Desk/Maintenance coordinator, ensuring a well-rounded support structure for the team member. The individual stepping into this position will be responsible for both front desk reception and maintenance duties, serving as a key interface between the club and its members. The attendant is expected to uphold superior customer service standards, maintain club cleanliness, and address general facility concerns promptly and effectively.

In this dynamic role, the attendant greets and assists members and guests with a smile and professional demeanor, manages check-ins and registrations, and maintains an organized and inviting front desk area. They also provide up-to-date information about club programming, encourage member engagement, and support class and event registrations. Maintenance responsibilities include regular circulation through the club to perform cleaning and upkeep tasks, managing supply inventories, and ensuring locker rooms and leisure areas meet the highest standards of cleanliness and safety. This role additionally supports membership activities by providing tours, answering inquiries, and assisting in the welcome process for new members. Not only does this position require strong multitasking and problem-solving skills, but it also demands physical stamina to perform duties such as lifting up to 50 pounds and handling cleaning and pool chemicals responsibly. The incumbent will be a positive team player with excellent communication skills and a professional appearance who is dedicated to promoting a healthy club environment. This position offers the opportunity to be part of a community-focused team that values health, well-being, and exceptional service. The role is perfect for individuals who thrive in a fast-paced, multifaceted environment and seek to make a tangible difference in members' fitness journeys.