KFC logo

Customer Service

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Training and development opportunities
Career advancement potential

Job Description

KFC, also known as Kentucky Fried Chicken, is a globally recognized fast-food restaurant chain famous for its signature fried chicken recipe and quick-service dining experience. Established in 1952, KFC has grown to become one of the largest fast-food chains with a significant presence in numerous countries, including the United States. The company prides itself on delivering flavorful meals and maintaining high standards of customer service. At its core, KFC is a fast-food restaurant committed to providing a welcoming atmosphere, delicious food, and an enjoyable dining experience for guests of all ages. The Missoula, Montana location at 3306 Brooks Street is part of this esteemed global network, dedicated to serving the local community with quality meals and friendly service.

The team member role at KFC is crucial in bringing the restaurant to life and ensuring customers have an exceptional dining experience. As a team member, you become a vital part of the KFC family where thorough training, supportive learning opportunities, and career growth paths are prioritized. This position typically involves customer service responsibilities such as preparing and making guest orders accurately and efficiently, providing a welcoming and friendly environment, and contributing to the overall cleanliness and positive atmosphere of the restaurant. The role demands individuals who exhibit enthusiasm, flexibility, and the ability to work efficiently in a fast-paced environment. Team members are expected to maintain safety standards when handling food and equipment and to uphold the confidentiality of company operations.

Working as a KFC team member offers not only valuable work experience in the customer service industry but also the opportunity to build skills in food preparation, teamwork, time management, and customer interaction. Flexible work hours and a collaborative family environment make this job suited for people seeking part-time or full-time employment in the food service sector. The position also requires some physical activity such as extended standing and some lifting, making it suitable for those who are active and energetic. While the salary range is not specified for this particular posting, team members at KFC typically earn competitive wages with additional benefits depending on the franchise or corporate policies.

Employees are encouraged to maintain friendly interactions with guests, ensuring each customer leaves satisfied with their meal and overall experience. The role plays a pivotal role in sustaining the brand’s reputation for quality and customer satisfaction. KFC also emphasizes equal opportunity employment, welcoming applicants from diverse backgrounds and providing accommodations for those with disabilities during the hiring process. Overall, the team member position is an excellent opportunity for individuals seeking to join a reputable company with strong values, development prospects, and a supportive work environment.

Job Requirements

  • High school diploma or equivalent preferred
  • Previous customer service experience is a plus
  • Ability to work flexible hours including weekends and holidays
  • Capable of standing for extended periods
  • Physical ability to lift between 25-50 pounds
  • Good communication skills
  • Basic math skills for cash handling
  • Ability to follow safety and hygiene standards
  • Willingness to work in a fast-paced environment
  • Must be able to work collaboratively in a team

Job Qualifications

  • Flexible work hours and punctual attendance
  • Ability to smile and show enthusiasm when waiting on guests
  • Capability to perform some heavy lifting (range 25-50 pounds)
  • Ability to stand for extended periods
  • Hearing within normal range due to auditory alarms for some cooking equipment
  • Ability to handle cash and perform counting
  • Ability to read menus, manuals and training aids
  • Manual dexterity in packing food containers and cleaning
  • Ability to work with others in somewhat confined space
  • Maintaining safety around high temperature equipment, boiling water and hot shortening
  • Capability to maintain confidentiality of company operating procedures and results

Job Duties

  • Make and prepare guest orders with accuracy and efficiency
  • Provide a top-notch guest experience that includes friendly interactions, hot and fresh meals and a commitment to cleanliness
  • Contribute to the overall positive and collaborative family environment

Job Criteria

Experience

Entry Level (1-2 years)


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