Customer Relations Coordinator

Quincy, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $20.79

Work Schedule

Fixed Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Job Description

Forward Air is a leading provider in the transportation and logistics sector, specializing in expedited ground and air freight services across the United States. With a reputation for excellence and a commitment to customer satisfaction, Forward Air operates a network of service centers and terminals that ensure timely and efficient shipping solutions. As an established industry leader, Forward Air prides itself on fostering a values-driven culture that supports long-term career growth and development. The company integrates advanced technology systems such as AS400 to streamline its operational processes and deliver superior customer service consistently. The work environment is fast-paced and dynamic, offering a robust platform for employees to thrive while contributing to the company’s mission of delivering outstanding freight and logistics services. Forward Air emphasizes the importance of professionalism, integrity, and teamwork in all areas of its operations. Their team-oriented approach encourages employees to uphold a positive corporate image and maintain effective collaboration across departments.

Job Qualifications

High school diploma or GED equivalent
proficiency in Microsoft Office including Word, Excel, PowerPoint, Outlook
experience with AS400 operating systems is a plus
strong verbal and written communication skills
knowledge of transportation industry documents such as bill of lading and master air way bills
ability to work effectively under pressure in a fast paced environment
excellent organizational and multitasking skills
prior experience in customer service or logistics is preferred
commitment to maintaining positive working relationships across teams
attention to detail and accuracy in data entry and documentation

Job Duties

Answer incoming customer calls and provide detail information
notify customers daily of freight availability
perform data entry for domestic and international bills
maintain driver sign in log
maintain cash log file
maintain files in order and as outlined in operations procedures and policy manual
perform daily audits on all outbound shipments
arrive inbound manifest and close out outbound manifest in the AS400
consistently monitor e-mail requests and provide detail information in a timely fashion
prepare in-bond documentation (smaller stations only)
acceptance of containers and proper documentation (smaller stations only)
maintain office cleanliness including vacuum and trash empty (smaller stations only)
process dock receipt for export bookings and maintain spreadsheet (smaller stations only)
perform other duties as assigned