Customer Experience Supervisor

Kith is a renowned lifestyle brand and specialty retailer established in 2011 in New York City. Over the years, Kith has become synonymous with delivering high-quality seasonal collections of men's, women's, and children's apparel, accessories, and footwear. The brand prides itself on its distinct approach to personal storytelling, multi-faceted lifestyle representation, and an uncompromising attention to detail in fabrication and design. Founded and led by Ronnie Fieg, who serves as CEO and Creative Director, Kith has gained global recognition for evoking nostalgia through a dynamic perspective and collaborating with a carefully selected roster of best-in-class partners.

Kith operates 16 standalone boutiques worldwide alongside 3 shop-in-shops, reflecting its expansive retail footprint. Apart from apparel retail, Kith also runs Kith Treats—10 locations inspired by Fieg's childhood love for cereal—and Sadelle's at Kith restaurants located in Paris, Miami Design District, Toronto, and Seoul. The company is committed to positive social impact through The Kinnect Foundation, its non-profit arm dedicated to education, community, and social change. Kith firmly upholds equal employment opportunity policies and only offers full on-site career opportunities with genuine communication originating from official kith.com or kithnyc.com domains.

The Customer Experience Supervisor position at Kith's Dumbo store offers a full-time role with compensation at $24.00 per hour. This supervisory role is integral in creating and maintaining an outstanding in-store customer experience while supporting day-to-day store operations. The Supervisor will lead the sales floor team, ensuring that brand service standards are consistently executed and customers receive engaging, service-driven interactions that embody Kith's brand vision. This position requires a strong leadership presence on the sales floor, where real-time coaching and active team support foster a positive, productive environment. The Supervisor also aids in organizing and supporting in-store events, brand activations, and customer engagement initiatives, helping to deliver memorable and authentic brand experiences.

Working closely with Store Management, the Customer Experience Supervisor helps prioritize store operations and guide team activities. The role demands modeling exemplary leadership qualities, emphasizing service excellence and teamwork at all times. This position also involves operational support tasks like assisting with inventory management, visual merchandising, and ensuring a clean and welcoming store environment. Performance success in this role depends on the ability to multitask effectively, communicate clearly, and maintain a calm disposition during high-pressure situations.

Overall, this role provides an exciting opportunity for individuals passionate about retail leadership and delivering superior customer experiences in a fast-paced, lifestyle brand environment. Kith offers a supportive platform to grow professionally while contributing to a brand that truly values creativity, storytelling, and community impact.