Customer Care Coordinator

Foremost Farms USA is a leading dairy cooperative and one of the largest dairy food and ingredient manufacturers in the United States. Established with a robust network of Midwest dairy farmer members spanning seven states, Foremost Farms produces approximately 500 million pounds of cheese and 50 million pounds of butter annually through its seven manufacturing plants located across Wisconsin and Michigan. Headquartered in Middleton, Madison, Wisconsin, the cooperative prides itself on its deep commitment to quality, innovation, and the well-being of its members and customers alike. Guided by the mission to "Bring Dairy to Life," Foremost Farms focuses on delivering superior dairy products while maintaining strong collaborative relationships with its partners and consumers. The company offers ample opportunities for talented and dedicated individuals to grow within a broad spectrum of roles in production, field operations, and business functions, all set in an environment that encourages innovation and excellence.

The opportunity at Foremost Farms USA is for a full-time Customer Care Coordinator based in Madison, Wisconsin, classified as an exempt position. This role is vital in managing daily interactions and operations between Foremost Farms and its customers, specifically focusing on the cheese, butter, and ingredients product lines. The Customer Care Coordinator acts as a key liaison across various internal departments including Commercial, Planning, Supply Chain, and Research & Development (R&D), ensuring that customer needs and concerns are addressed efficiently and accurately. Embedded within the organization’s customer-centric approach, this role serves as the primary daily contact point and champion of Foremost Farms’ mission to remain a market-led and customer-focused cooperative.

The Coordinator’s responsibilities are diverse, involving the receipt, confirmation, and processing of orders; ensuring accurate pricing; managing quality complaints with timely resolutions; and building meaningful relationships internally and externally. Collaboration is a cornerstone of this position, requiring proactive communication about production and inventory status and resolution of issues such as delayed shipments or order fill rates. Additionally, the role includes evangelizing customer insights to cross-functional teams to help them better meet market demands. The position demands a professional who can maintain data integrity within the company’s Customer Relationship Management (CRM) platform (Salesforce), oversee customer documentation in compliance with retention policies, and review invoices carefully before releasing them to customers.

This full-time role requires working Monday through Friday during core business hours, with a hybrid work setting that involves spending a minimum of two days per week in the corporate office. It also necessitates potential travel up to 25 percent of the time for customer visits, trade shows, conferences, and plant tours. There is an on-call weekend rotation every 3 to 4 weeks to ensure the uninterrupted support of customers in urgent situations, highlighting the importance of flexibility and responsiveness in this position.

Foremost Farms USA is dedicated to creating a positive and inclusive workplace, offering comprehensive benefits designed to support employees’ health, financial security, and work-life balance. Key benefits include medical, dental, and vision insurance; a 401(k) retirement plan with a full company match; generous paid time off plus paid holidays; paid parental leave; health savings and flexible spending accounts; life and disability insurance; and unique offerings such as a daily pay option and an employee assistance program. Moreover, Foremost Farms encourages career growth opportunities, a referral program, and an environment that fosters trust, resilience, continuous learning, and ownership. The cooperative is an equal opportunity employer committed to diversity and inclusion, encouraging candidates from all backgrounds to apply. Completion of pre-employment screenings including background checks and drug tests is required to ensure mutual success in the position.

Joining Foremost Farms USA as a Customer Care Coordinator presents a rewarding chance to be part of a respected dairy cooperative that values its employees, customers, and members, brings dairy products to life with passion, and cultivates a collaborative, growth-oriented culture in the vibrant Madison area.