Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $29.20 - $34.40
Work Schedule
Flexible
Benefits
401(k) savings plan
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee stock purchase plan
Employee Assistance Programs
Holiday pay
Product discounts
Mobile phone reimbursement
Job Description
Intuit is a leading technology company known for its financial software solutions, including TurboTax, QuickBooks, and Mint. Focused on empowering individuals, families, and small businesses to manage their finances effectively, Intuit blends innovation with a customer-centric approach to enhance user experiences. The company fosters a culture of inclusivity, collaboration, and continuous growth, supporting employees with competitive benefits and opportunities for advancement.
This opportunity is for an in-person Customer Advisor role based at Intuit's TurboTax retail locations. Unlike typical tax preparation roles, this position emphasizes hospitality and customer experience, ensuring each person who walks in feels welcomed, understood, and confidently guided to the appropriate service. This year-round, non-exempt role also offers seasonal contract options, providing flexibility.
As a Customer Advisor, you will act as a dependable and personable guide, serving as the face of TurboTax to customers visiting the store. Your main objective is to foster a warm environment from the first greeting through every interaction, demonstrating empathy, active listening, and expert knowledge about the services available. You will not be directly preparing taxes but instead will connect customers to specialized experts within the TurboTax network, ensuring they receive the right support tailored to their individual needs.
The role requires a proactive approach to problem solving and customer care, removing any obstacles that could hinder a smooth experience. You will accompany customers through their journey in the store, from initial arrival to hand-off, ensuring clarity and support throughout. Thoughtful follow-up will be essential, checking in with customers to address lingering questions or concerns.
Working as an ambassador of the Intuit TurboTax brand, you will embody its values of premium hospitality, continuously seeking and incorporating customer and employee feedback to improve the overall retail and service experience. Your commitment to excellence will help cultivate a culture of continuous improvement and high customer satisfaction.
This position offers a competitive compensation package, with pay varying by location, including a base pay range generally between $25.10 and $34.40 per hour, depending on regional factors. Additional financial incentives comprise cash bonuses and equity rewards aligned with the company's performance. Comprehensive benefits enhance the total rewards, reflecting Intuit's dedication to employee well-being.
The Customer Advisor role demands flexibility, including availability for afternoon, evening, and weekend shifts, and possibly full-time hours during peak tax seasons. Physical stamina is also necessary, as the job involves standing, walking, and bending for extended periods, with reasonable accommodations provided upon request.
If you are a hospitality-driven professional who thrives on creating exceptional personal experiences and wants to contribute meaningfully to a high-profile, growing program, this role offers an exciting path to join a respected technology company with a people-first culture and opportunity for impact.
This opportunity is for an in-person Customer Advisor role based at Intuit's TurboTax retail locations. Unlike typical tax preparation roles, this position emphasizes hospitality and customer experience, ensuring each person who walks in feels welcomed, understood, and confidently guided to the appropriate service. This year-round, non-exempt role also offers seasonal contract options, providing flexibility.
As a Customer Advisor, you will act as a dependable and personable guide, serving as the face of TurboTax to customers visiting the store. Your main objective is to foster a warm environment from the first greeting through every interaction, demonstrating empathy, active listening, and expert knowledge about the services available. You will not be directly preparing taxes but instead will connect customers to specialized experts within the TurboTax network, ensuring they receive the right support tailored to their individual needs.
The role requires a proactive approach to problem solving and customer care, removing any obstacles that could hinder a smooth experience. You will accompany customers through their journey in the store, from initial arrival to hand-off, ensuring clarity and support throughout. Thoughtful follow-up will be essential, checking in with customers to address lingering questions or concerns.
Working as an ambassador of the Intuit TurboTax brand, you will embody its values of premium hospitality, continuously seeking and incorporating customer and employee feedback to improve the overall retail and service experience. Your commitment to excellence will help cultivate a culture of continuous improvement and high customer satisfaction.
This position offers a competitive compensation package, with pay varying by location, including a base pay range generally between $25.10 and $34.40 per hour, depending on regional factors. Additional financial incentives comprise cash bonuses and equity rewards aligned with the company's performance. Comprehensive benefits enhance the total rewards, reflecting Intuit's dedication to employee well-being.
The Customer Advisor role demands flexibility, including availability for afternoon, evening, and weekend shifts, and possibly full-time hours during peak tax seasons. Physical stamina is also necessary, as the job involves standing, walking, and bending for extended periods, with reasonable accommodations provided upon request.
If you are a hospitality-driven professional who thrives on creating exceptional personal experiences and wants to contribute meaningfully to a high-profile, growing program, this role offers an exciting path to join a respected technology company with a people-first culture and opportunity for impact.
Job Requirements
- Full availability for a flexible schedule of at least 20 hours per week, including afternoons, evenings, and weekends, with the ability to work up to 40 hours per week during peak tax season
- this role requires the ability to stand, walk, and bend for extended periods throughout the workday
- reasonable accommodations may be made for individuals with disabilities
- willingness to adhere to company standards including time and attendance, store etiquette, and uniform and grooming standards
Job Qualifications
- Three or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role
- a proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy
- a high school diploma or GED
- experience in a hospitality, retail service, or guest-relations environment preferred
Job Duties
- Warmly greet customers as they enter the store
- listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs
- serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert
- accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive
- reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible
- follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved
- serve as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality
- provide critical feedback that directly shapes the employee and customer experience as a key member of our retail locations
- commit to a culture of continuous improvement by actively soliciting and responding to feedback
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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