Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Vision Insurance
Dental Insurance
401k plan
Paid vacation
Job Description
WKS Restaurant Group is a dynamic and rapidly growing multi-concept franchise restaurant developer and operator, managing over 300 stores across 17 states. As a licensed franchisee of several notable brands including El Pollo Loco, Wendy's, Denny's, Krispy Kreme Doughnuts, Blaze Pizza, and Corner Bakery Café, WKS Restaurant Group prides itself on delivering quality dining experiences to a diverse clientele. With a strong commitment to growth and excellence, WKS continues to expand its footprint, emphasizing customer satisfaction, operational efficiency, and team development.
Joining WKS as a Crew Member at Wendy's offers an exciting opportunity to be part of a globally recognized fast-food brand known for its quality and customer service. This full-time role focuses on delivering 'wow' service and maintaining high standards of quality, service, and cleanliness. Crew Members at Wendy's are the frontline representatives who greet customers warmly, assist with product selections through suggestive selling, accurately record orders, and ensure smooth customer flow in the serpentine queue area. They also select and assemble food items, serve beverages and desserts, handle payments, and provide assistance with any customer inquiries or complaints.
The role goes beyond interaction with customers by involving food preparation duties and maintaining orderly eating and serving areas. Crew Members are expected to follow all company-issued policies and procedures, ensuring consistency in service and safety standards. Physical demands such as standing, walking, lifting up to 20 pounds, and exposure to heat and cooking materials require individuals to be physically capable and attentive to safety.
Candidates working with WKS and Wendy's benefit from comprehensive training and certification opportunities including Crew Leader and Shift Supervisor certifications. While prior experience is not mandatory, a high school diploma is preferred. The position demands basic math and language skills to handle transactions and communications effectively. Additionally, employees enjoy a supportive work environment with benefits like medical, vision, and dental insurance eligibility shortly after employment commencement, a 401k plan with company match, and paid vacation accrual after significant tenure.
WKS's franchise model means that compensation, benefits, and career development programs may vary by location but consistently aim to foster employee growth and satisfaction. This makes the Crew Member role both a foundational and potentially progressive career path within the company's expanding network of restaurant brands. Working at Wendy's under WKS Restaurant Group offers a rewarding way to develop customer service skills, teamwork, and operational expertise in the fast-paced restaurant industry.
Joining WKS as a Crew Member at Wendy's offers an exciting opportunity to be part of a globally recognized fast-food brand known for its quality and customer service. This full-time role focuses on delivering 'wow' service and maintaining high standards of quality, service, and cleanliness. Crew Members at Wendy's are the frontline representatives who greet customers warmly, assist with product selections through suggestive selling, accurately record orders, and ensure smooth customer flow in the serpentine queue area. They also select and assemble food items, serve beverages and desserts, handle payments, and provide assistance with any customer inquiries or complaints.
The role goes beyond interaction with customers by involving food preparation duties and maintaining orderly eating and serving areas. Crew Members are expected to follow all company-issued policies and procedures, ensuring consistency in service and safety standards. Physical demands such as standing, walking, lifting up to 20 pounds, and exposure to heat and cooking materials require individuals to be physically capable and attentive to safety.
Candidates working with WKS and Wendy's benefit from comprehensive training and certification opportunities including Crew Leader and Shift Supervisor certifications. While prior experience is not mandatory, a high school diploma is preferred. The position demands basic math and language skills to handle transactions and communications effectively. Additionally, employees enjoy a supportive work environment with benefits like medical, vision, and dental insurance eligibility shortly after employment commencement, a 401k plan with company match, and paid vacation accrual after significant tenure.
WKS's franchise model means that compensation, benefits, and career development programs may vary by location but consistently aim to foster employee growth and satisfaction. This makes the Crew Member role both a foundational and potentially progressive career path within the company's expanding network of restaurant brands. Working at Wendy's under WKS Restaurant Group offers a rewarding way to develop customer service skills, teamwork, and operational expertise in the fast-paced restaurant industry.
Job Requirements
- Must be 16 years old or older
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to add and subtract two digit numbers and perform multiplication and division with tens and hundreds
- Ability to apply common sense to carry out simple one- or two-step instructions
- Ability to stand, walk, sit, use hands, reach with arms, climb, stoop, kneel, crouch, or crawl
- Ability to lift at least 20 pounds
- Willingness to be exposed to heat from grill and fryer equipment and cooking oils
- Willingness to follow all company issued policies and procedures
Job Qualifications
- No prior experience or training required
- High school diploma preferred but not required
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to present information effectively in one-on-one and small group situations
- Ability to add and subtract two digit numbers and perform multiplication and division with tens and hundreds
- Ability to perform mathematical operations using American money, weight measurement, volume, and distance
- Ability to apply common-sense understanding to carry out simple instructions
- Ability to deal with standardized situations with occasional or no variables
- Crew Leader Certification
- Shift Supervisor Certification
Job Duties
- Greets the customer
- Suggestive sale and answer questions about products
- Records the customer's order
- Stages customers in serpentine area to maintain a smooth customer flow
- Selects requested food items from serving or storage areas and assembles items on serving tray or in takeout bag
- Serves cold drinks, hot beverages, and desserts
- Receives payment
- Assists customers with questions or complaints
- Retrieves raw food stock and places at appropriate station for preparation
- Performs duties to prepare food
- Maintains orderly eating and serving areas
- Ensures that he or she follows all company issued policies and procedures
Job Criteria
Experience
No experience required
Job Location
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