Counter Server

Albuquerque, NM, USA|

Job Overview

Benefits

competitive pay

401k Match

Employee Discounts

Free parking

growth opportunities

Supportive culture

Job Description

Heritage Restaurant Group is a cornerstone of New Mexico's largest locally owned hospitality company, celebrated for its diverse chef-driven restaurants and inventive culinary concepts. This dynamic group unites some of the region's most beloved destinations such as Sawmill Market, Park Square Market, The Smoky Note, and the soon-to-open Santa Fe Food Market. Heritage Restaurant Group prides itself on creating experiences that are deeply rooted in authenticity, exceptional service, and community pride. They celebrate culture through food and genuine hospitality, making them a prominent contributor to the local dining scene. With a passionate and inclusive team environment, Heritage fosters a culture where service excellence and community involvement are paramount. This approach has helped the company establish a strong reputation across the region and maintain deep connections with both locals and visitors alike.

The role of a Counter Server at Heritage Restaurant Group is vital as it directly impacts the guest experience in their lively food hall settings. Serving as the front line of guest interaction, the Counter Server is responsible for ensuring that every order is fulfilled with speed, precision, and warmth. Operating within a fast-paced, market-style environment, the Counter Server seamlessly bridges the gap between vendors, guests, and the back-of-house team. This position requires a balance of multitasking, communication, and a positive attitude to maintain smooth operations during busy periods. The Counter Server's friendly demeanor and attention to detail help establish a welcoming atmosphere that encourages repeat visits and elevates overall guest satisfaction. This role offers not only a chance to develop skills in customer service and food service operations but also the opportunity to be part of a supportive team rooted in community pride and the joy of sharing great food experiences. Heritage provides competitive pay along with comprehensive benefits, growth opportunities, and employee discounts across its expansive hospitality network, making it an attractive employer in New Mexico's food service industry.

Job Requirements

Strong guest service and communication skills with a friendly and approachable demeanor
Ability to multitask and remain organized in a fast-paced setting
Basic math skills and comfort handling transactions
Ability to follow recipes, procedures, and safety standards with consistency
Team-oriented mindset with a willingness to support others as needed
High school diploma or equivalent preferred
Previous experience in food service, fast casual, coffee shop, or hospitality environment preferred
Experience working in high-volume or quick-service environments is a plus
Current New Mexico Food Handler Certification required
Ability to stand for extended periods and lift, carry, push, and pull 30 plus pounds
Flexible availability including nights, weekends, and holidays

Job Qualifications

Strong guest service and communication skills with a friendly and approachable demeanor
Ability to multitask and remain organized in a fast-paced setting
Basic math skills and comfort handling transactions
Ability to follow recipes, procedures, and safety standards with consistency
Team-oriented mindset with a willingness to support others as needed
High school diploma or equivalent preferred
Previous experience in food service, fast casual, coffee shop, or hospitality environment preferred
Experience working in high-volume or quick-service environments is a plus
Current New Mexico Food Handler Certification required
Flexible availability including nights, weekends, and holidays

Job Duties

Maintain a high level of positive and professional interaction with guests, coworkers, and vendors
Greet guests promptly and provide a welcoming, high-energy first impression
Take food and beverage orders accurately while guiding guests through menu options and offerings
Prepare and assemble food items according to established recipes, portioning, and presentation standards
Operate point-of-sale (POS) systems efficiently and handle cash and card transactions accurately
Ensure timely and accurate order fulfillment in a fast-paced, high-volume environment
Maintain cleanliness and organization of the counter, prep areas, and service stations at all times
Restock ingredients, packaging, and supplies to support continuous service flow
Follow all food safety, sanitation, and health department regulations consistently
Communicate effectively with kitchen and team members to ensure smooth operations
Monitor guest needs in the dining area and provide support as needed
Assist with opening and closing duties including setup, breakdown, and cleaning tasks
Uphold company standards and contribute to a cohesive, high-quality food hall experience
Performs other related duties as assigned