Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $21.00
Work Schedule
Standard Hours
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Paid holidays
Job Description
Standard Air is a well-established company with over 70 years of experience dedicated to serving commercial and residential HVAC contractors. Renowned for its commitment to quality pre-sale application support and robust post-sales service, Standard Air prides itself on maintaining an extensive inventory of HVAC equipment and parts. This dedication fosters strong, long-lasting relationships with contractor partners, enabling their success through dependable service and superior product availability. With a focus on customer satisfaction and operational excellence, Standard Air continues to grow and adapt within the HVAC industry, maintaining a reputation as a trusted supplier and service provider.
We are current... Show More
We are current... Show More
Job Requirements
- Minimum of a high school or equivalent level of formal education
- Five years of experience with excellence in customer service in the service industry
- Experience in HVAC industry is desirable
- Must be able to handle multiple tasks, set priorities and work independently and keep essential information confidential
Job Qualifications
- Minimum of a high school or equivalent level of formal education
- Five years of experience with excellence in customer service in the service industry
- Experience in HVAC industry is desirable
- Knowledge of HVAC systems is helpful but not required
- Must be able to handle multiple tasks, set priorities and work independently and keep essential information confidential
- Result-driven and customer-focused
- Must have computer skills with proficiency in Microsoft Office (Outlook, Excel, Word & PowerPoint)
- Knowledge and experience in Epicor P21 or similar distribution ERPs is a plus
- Requires excellent verbal and written communication skills including phone, text, and e-mail
- Must have strong problem solving, negotiating, and analytical skills with attention to a high level of attention to detail and accuracy
- Excellent organizational and customer service skills
Job Duties
- Maintains a neat counter area, replenishes stock on store shelves and updated showroom displays
- Maintains accurate bin maintenance
- Supports outside sales and product managers
- Participates in after-hours rotation
- Follows and adheres to all safety, health, security, and environmental standards
- Meets and greets customers at the point of sale with service, respect, and knowledge
- Collects customer’s information for account maintenance using company-provided systems
- Prepares and stages orders for customer will call
- Contacts customers regarding arrivals of items on order/backorder
- Provides prompt and courteous service for all customers and potential customers of the branch
- Actively engages in ongoing customer service training and skill development
- Processes requests for quotes and orders including web orders without error via phone, text, and or e-mail
- Initiates and expedites RC direct parts orders for quicker availability
- Initiates Return Material Authorizations
- Reviews open orders, open quotes, and open RMA reports
- Prepares shipments of UPS/FedEx and ltl including bill of ladings
- Effectively communicates features and benefits of HVAC products and actively promotes our products
- Prepares paperwork for non-Carrier parts warranty submissions
- Reviews and submits SCA warranty forms for Carrier parts
- Inspects Freight Damage claims by customer prior to submission to product manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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