Counter Sales Associate

Fort Myers, FL, USA|

Job Overview

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

Safe working environment

Job Description

Baker Distributing Company is a well-established wholesale HVAC distributorship known for its wide range of equipment, parts, and supplies catering to both dealers and end users. As a leader in the HVAC industry, Baker Distributing Company prides itself on its commitment to providing high-quality products coupled with exceptional customer service and support. It serves a diverse clientele that includes contractors, vendors, and internal sales teams, all of whom rely on the company for reliable, efficient, and innovative HVAC solutions. The company fosters a professional and customer-focused work environment that emphasizes the importance of safety, teamwork, and continuous learning to maintain its leadership position in the market. Baker Distributing Company offers employment opportunities for motivated individuals who are passionate about delivering value to customers through knowledge, service, and sales excellence.

The Counter Sales Associate role at Baker Distributing Company is a vital position designed to manage the sales counter of the wholesale distributorship. This role is highly customer-oriented with a strong sales focus, requiring the associate to provide outstanding customer service in a busy sales environment. The associate interacts daily with various stakeholders including contractors, vendors, internal and outside salespeople, and customers both in person and over the phone. Responsibilities include assisting customers with product selections, processing sales orders, upselling related items, and maintaining showroom merchandising standards. The associate is also involved with inventory control, warranty administration, and problem-solving customer relations issues to ensure customer satisfaction and retention. Beyond sales, this role emphasizes strict adherence to company safety protocols, regular participation in safety training, and maintaining an organized and clean workspace to prevent accidents.

This role is ideal for individuals who possess strong interpersonal skills, a solutions-oriented attitude, and an understanding of HVAC equipment and supplies. Counter Sales Associates are expected to be knowledgeable about the products they sell, use suggestive selling techniques effectively, and contribute to the overall success of the sales team. The employment type typically is full-time, offering competitive compensation aligned with industry standards. The company encourages professional development and provides a supportive environment where associates can grow their skills and advance their careers. If you have a passion for serving customers, enjoy a dynamic work atmosphere, and want to join a reputable HVAC distributorship, this position with Baker Distributing Company offers substantial opportunities to excel and make an impact.

Job Requirements

high school diploma or equivalent
experience in sales or customer service preferred
ability to use computer systems for order processing and inventory management
strong communication skills
ability to work in a fast-paced sales environment
physical ability to handle product merchandising and restocking
commitment to adhering to safety protocols and use of personal protective equipment
willingness to participate in safety training and drills

Job Qualifications

high school diploma or equivalent
experience in sales or customer service preferred
knowledge of HVAC products and industry standards is a plus
strong communication and interpersonal skills
ability to use computer systems for order processing and inventory management
proficiency in suggestive selling techniques
ability to maintain an organized and clean work environment
commitment to safety protocols and procedures

Job Duties

represent baker distributing company as a leader in the industry ensuring maximum sales
interact with internal and outside salespeople, vendors and contractors
responsible for showroom merchandising and re-stocking product
assist in resolving customer relations problems with both dealers and end users
complete sales order process for customers with efforts to up-sell associated items
service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration
provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources