Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Safe working environment
Job Description
Baker Distributing Company is a prominent wholesale HVAC distributor known for supplying a wide range of heating, ventilation, and air conditioning equipment, parts, and supplies. With a long-standing reputation in the industry, Baker Distributing Company prides itself on its commitment to customer satisfaction, quality products, and outstanding service. The company operates multiple distributorship locations and serves a diverse clientele including contractors, dealers, and end-users. With a strong market presence and a team of dedicated professionals, Baker Distributing Company continues to grow and actively contributes to the HVAC sector's advancement by fostering innovation and excellent service standards.
The role of Counter Sales Associate at Baker Distributing Company is critical to the seamless operation of each wholesaling floor and overall customer experience. This is a full-time position where the candidate will be the face of the company at the counter, handling sales, inventory, and customer interactions daily. The position requires a driven individual with sales acumen and a passion for delivering exceptional customer service. Responsibilities include managing the sales counter at the distributorship, interacting with internal and external sales teams, vendors, and contractors, and keeping showroom merchandising organized and well-stocked.
Additionally, the Counter Sales Associate will play a vital role in fulfilling orders, assisting customers both in-person and over the phone, and resolving issues related to product availability or warranty claims. The candidate will use suggestive selling techniques to drive sales growth and provide detailed product knowledge, utilizing multiple resources such as computer systems and catalogs. Beyond sales, this role demands a conscientious attitude towards workplace safety—adhering to all safety protocols and actively participating in safety training sessions.
Candidates should expect a fast-paced work environment that requires multitasking and prioritization skills alongside excellent communication and interpersonal abilities. The company looks for motivated individuals capable of working independently and collaboratively, with a strong emphasis on problem-solving and maintaining long-term customer relationships. Experience in the HVAC industry is preferred, along with proficiency in English communication and a working knowledge of Microsoft Office. Physical demands include lifting up to 50 pounds and the ability to operate warehouse equipment safely.
This position offers an excellent opportunity for career growth within a reputable and stable company in the HVAC wholesale distribution sector. Baker Distributing Company values its employees and fosters an inclusive work environment that promotes personal development and professional success. Applicants seeking to advance their careers in sales and customer service within a dynamic and supportive team environment are encouraged to apply promptly. This role combines technical knowledge, sales skills, and customer service aptitude to ensure the company’s continued leadership in the HVAC market.
The role of Counter Sales Associate at Baker Distributing Company is critical to the seamless operation of each wholesaling floor and overall customer experience. This is a full-time position where the candidate will be the face of the company at the counter, handling sales, inventory, and customer interactions daily. The position requires a driven individual with sales acumen and a passion for delivering exceptional customer service. Responsibilities include managing the sales counter at the distributorship, interacting with internal and external sales teams, vendors, and contractors, and keeping showroom merchandising organized and well-stocked.
Additionally, the Counter Sales Associate will play a vital role in fulfilling orders, assisting customers both in-person and over the phone, and resolving issues related to product availability or warranty claims. The candidate will use suggestive selling techniques to drive sales growth and provide detailed product knowledge, utilizing multiple resources such as computer systems and catalogs. Beyond sales, this role demands a conscientious attitude towards workplace safety—adhering to all safety protocols and actively participating in safety training sessions.
Candidates should expect a fast-paced work environment that requires multitasking and prioritization skills alongside excellent communication and interpersonal abilities. The company looks for motivated individuals capable of working independently and collaboratively, with a strong emphasis on problem-solving and maintaining long-term customer relationships. Experience in the HVAC industry is preferred, along with proficiency in English communication and a working knowledge of Microsoft Office. Physical demands include lifting up to 50 pounds and the ability to operate warehouse equipment safely.
This position offers an excellent opportunity for career growth within a reputable and stable company in the HVAC wholesale distribution sector. Baker Distributing Company values its employees and fosters an inclusive work environment that promotes personal development and professional success. Applicants seeking to advance their careers in sales and customer service within a dynamic and supportive team environment are encouraged to apply promptly. This role combines technical knowledge, sales skills, and customer service aptitude to ensure the company’s continued leadership in the HVAC market.
Job Requirements
- High school diploma or GED
- Minimum 1 year experience in counter sales, preferably HVAC
- Knowledge of HVAC equipment and parts
- Excellent communication skills
- Ability to multitask in a fast-paced environment
- Strong customer service and sales skills
- Ability to lift up to 50 pounds frequently
- Ability to stand, sit, walk, climb, kneel, crouch, or crawl
- Ability to use computer systems and telephone for extended periods
- Ability to operate warehouse equipment including forklifts and pallet jacks
- Proficient in English
- Ability to adhere to safety protocols and wear PPE as required
Job Qualifications
- High School Diploma or GED required
- Excellent communication skills
- Strong background in technical support, HVAC parts, and customer service/sales
- Intermediate MS Office capabilities
- Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry
- Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level
- Strong interpersonal skills including sales, problem solving, and customer service focus
- Ability to work independently but meet assigned goals and objectives in designated time frames
- Capable of working in a fast-paced environment with skills to multi-task at different levels
- Excellent customer service mindset with the ability to develop long-term relationships
- Excellent written and verbal communication skills
- Strong and creative problem-solving skills
- Ability to work independently and in a team environment
- Proficient in speaking, reading, and understanding English to ensure full compliance with safety standards, training, policies, and procedures
Job Duties
- Represent Baker Distributing Company as a leader in the industry ensuring maximum sales
- Interact with internal and outside salespeople, vendors, and contractors
- Responsible for showroom merchandising and re-stocking product
- Assist in resolving customer relations problems with both dealers and end users
- Complete sales order process for customers with efforts to up-sell associated items
- Service walk-in and telephone customers and assist with sourcing and shipping parts, inventory control and warranty administration
- Provide customer product and service needs by researching products via computer system, catalog, telephone or other reference sources
- Arrange stock on shelves or racks in sales area and keeps merchandise in order
- Apply suggestive selling techniques and up-sells to current and prospective customers
- Adhere to all company safety protocols and procedures
- Utilize personal protective equipment (PPE) as required
- Report any safety hazards or incidents immediately to management
- Participate in regular safety training sessions and drills
- Ensure a clean and organized workspace to prevent accidents and injuries
- Follow all guidelines for the safe handling and storage of products
- Maintain a professional and safe demeanor during all customer interactions
- Conduct outgoing customer sales or service calls and resolve customer complaints
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
