Counter - Hiring Immediately

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Exact $15.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Free Meals

flexible schedules

Full benefits package for full-time employees

Job Description

OTTO [òt-to] /'o:tto/, meaning: eight, is not just your average neighborhood pizza shop. It is a vibrant and dynamic culinary establishment that serves as a home to artists, innovators, visionaries, and food connoisseurs who are passionate about turning the ordinary Italian pie into an extraordinary experience. OTTO aims to revolutionize pizza by crafting unique, high-quality pizzas that combine creativity with tradition, providing customers with not only delicious food but also memorable moments worth sharing. Known for its innovative approach to pizza, OTTO fosters a collaborative and creative work environment where every team member is valued and empowered to contribute their ideas.

The team at OTTO is known for its friendliness and strong sense of community, making it a great place to work for those who enjoy teamwork and customer interaction. Employees enjoy full benefits packages, free meals while on shift, and flexible schedules, especially for full-time team members. The company values its employees and strives to provide a supportive atmosphere where professional growth and personal satisfaction are possible.

As a Counter staff member at OTTO, you will be the first face of the restaurant greeting guests upon their arrival and the last contact as they leave, ensuring a positive and lasting impression. This role is essential in completing the guest experience while adhering to the company’s policies to prevent loss and maintain efficiency. As part of your responsibilities, you will handle all sales transactions, manage orders, and assist both guests and your coworkers to ensure the smooth operation of the restaurant.

This position requires an individual who is customer-service oriented, detail-focused, and capable of multitasking effectively in a fast-paced, ever-growing environment. You will be expected to interact courteously and professionally with guests while providing accurate information about menu items, promotions, and taking note of any special dietary or allergy needs. Familiarity and accuracy when using point-of-sale (POS) systems are important to process sales transactions correctly and maintain cash accountability.

Additionally, maintaining a clean and organized work area is vital to the role, as well as complying with all sanitation, safety, and company standards. The role also involves assisting with closing duties to prepare the restaurant for the next day. You may be asked to assist wait staff during busy times, showcasing the collaborative spirit at OTTO.

In this position, you will have the opportunity to be part of an innovative team that is reshaping the pizza dining experience. The pay rate for this position is $15 per hour plus tips, with pooled tips ranging from $2 to $4. OTTO offers a flexible schedule to accommodate various availability needs, making it an ideal job for those seeking work during days, evenings, and weekends. Joining OTTO means being part of more than just a restaurant; it's joining a community dedicated to creativity, quality, and exceptional customer service.

Job Requirements

Ability to read and comprehend labels, directions, menus, safety documents, and other work-related documents
ability to use POS registers and credit card systems required
ability to apply simple math
ability to work independently with little supervision required
ability to remain calm while working under pressure in a busy environment
ability to work within timeframe of standard policies and procedures
ability to multi-task and prioritize in a busy, fast-growth environment
ability to work well in a team
ability to take direction when needed
ability to pay attention to detail
strong verbal communication skills required
willingness to work days, evenings and weekends as required
excellent customer service required

Job Qualifications

Ability to read and comprehend labels, directions, menus, safety documents, and other work-related documents
ability to use POS registers and credit card systems required
ability to apply simple math
ability to work independently with little supervision
ability to remain calm while working under pressure in a busy environment
ability to work within timeframe of standard policies and procedures
ability to multi-task and prioritize in a busy, fast-growth environment
ability to work well in a team
ability to take direction when needed
ability to pay attention to detail
strong verbal communication skills
willingness to work days, evenings and weekends as required
excellent customer service skills required

Job Duties

Greet all guests as they enter and exit the restaurant facility
maintain awareness of all promotions and product knowledge
take orders when necessary including noting any dietary or allergy modifications
check identification of guests ordering alcoholic beverages to ensure legal age
distribute orders to kitchen staff for preparation when necessary
settle all purchases accurately and efficiently complete sales transactions and maintain proper cash and media accountabilities at POS registers
clean, organize and stock menus at cashier area
perform cleaning side work ensuring the dining room is clean and neat for guests
answer incoming calls and address customer queries and take orders when necessary
comply with established sanitation, safety, personal hygiene and health standards
perform closing activities such as cleaning chairs and tables, stacking chairs, preparing stations for morning shift
complete all service paperwork as required
maintain a clean and neat appearance and comply with company dress policy
assist wait staff when necessary