Core Services Manager

Marriott International stands as the world's largest hotel company, renowned for its extensive brand portfolio, exceptional service standards, and unparalleled opportunities for career growth and development. As a global leader in hospitality, Marriott has built a reputation for providing outstanding guest experiences, fostering a vibrant and inclusive workplace culture, and promoting innovation across all facets of its operations. With a commitment to excellence and a dedication to welcoming diverse talents, Marriott International offers a dynamic environment where associates are encouraged to connect, grow, and make meaningful contributions. Located at 8200 E Thorn Dr, Wichita, Kansas, this position is a full-time, management role with an annual pay range of $61,000 to $78,000, including eligibility for performance bonuses. Marriott provides competitive benefits, including medical, dental, vision, life insurance, and paid parental leave, among others.

The Manager of Reservation Sales at Marriott International is a pivotal leadership role within the reservation sales office, charged with maintaining high-quality service and operational excellence. This position involves overseeing the reservation sales team to ensure the delivery of outstanding customer service to Marriott guests and customers. The manager plays a critical role in driving productivity, quality assurance, and associate motivation by focusing on comprehensive sales training and cross-selling across Marriott's diverse brand portfolio. Operating within a fast-paced, dynamic environment, the role requires adjusting work schedules to meet business demands, including weekends and holidays.

Key responsibilities include fostering a safe and secure workplace, enforcing company policies, and ensuring compliance with legal and operational standards. The manager acts as a communication bridge between customers and hotel properties, resolves booking issues, and disseminates updates regarding promotions and operational changes. Leadership duties emphasize team development, clear direction, ongoing training, performance management, and creating recognition programs to promote strong performance and engagement. The manager also shoulders quality assurance, continuously monitoring team performance metrics such as call conversion rates, revenue per call, and service quality benchmarks. Strategic analysis and problem-solving are essential to implement improvements and meet budgetary expectations.

Additionally, managerial skills required for this role include the ability to manage multiple priorities, communicate effectively in both verbal and written forms, present information confidently, and navigate diverse cultural environments. Preferred skills include proficiency with Marriott's computer systems such as MARSHA and Merlin, Microsoft software, and basic accounting knowledge. Prior experience in customer service, sales, and supervisory positions is crucial, alongside a proven track record of contributing positively to team initiatives.

Marriott International remains committed to equal employment opportunities, fostering an inclusive workplace where the cultural richness of its associates is celebrated. With comprehensive health benefits, retirement plans, employee discounts, commuter and childcare benefits, Marriott supports its employees' well-being inside and outside of work. This management role offers an excellent opportunity to lead a motivated team, contribute to one of the most recognized hospitality brands globally, and enhance both personal and professional growth within a supportive corporate environment.