Coordinator, Events & Experiences (Blackhawks Ice Center)

Des Plaines, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Exact $50,000.00

Work Schedule

Standard Hours

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401K Matching

paid life insurance

Employee assistance program

Paid Time Off

Social events

volunteer opportunities

Learning and development

Employer-paid breakfast

Employer-paid lunch

parking

On-site gym

training classes

Employee ticket program

Job Description

The Chicago Blackhawks are a celebrated professional ice hockey team, one of the NHL's Original Six, with a rich history dating back to 1926. They play in the Central Division of the NHL's Western Conference and have secured six Stanley Cup championships in 1934, 1938, 1961, 2010, 2013, and 2015. The team calls the United Center home and is deeply committed to evolving and delivering new and legendary fan experiences while engaging diverse audiences on and off the ice. With a mission to reimagine the potential of hockey, the Blackhawks uphold core values of integrity, curiosity, empathy, collaboration, and originality. Their dedication extends beyond the ice to community impact, youth development, and honoring Native American heritage through partnerships and initiatives.

The Coordinator, Events & Experiences (Blackhawks Ice Center) role is a full-time, exempt position based in Chicago, IL, operating 100% in-office from both the Blackhawks Ice Center and United Center offices. It offers an annual salary of $50,000. The Coordinator will report to the Director of Events & Experiences and will play a crucial role in planning and executing small to medium-scale events at the Blackhawks Ice Center. This dynamic position demands a highly organized, client-focused professional who excels in logistics and relationship-building. The candidate will serve as the main point of contact for a variety of events including corporate tournaments, private parties, space rentals, partner activations, and community gatherings. With responsibility for all event logistics, from booking through day-of execution and post-event follow-up, the Coordinator must craft detailed timelines, floorplans, and staffing plans while managing setup and breakdown. Collaboration with internal teams such as American Sports Entertainment Company (ASE), One Off Hospitality, arena operations, and third-party vendors is essential to ensure seamless event delivery. In addition to managing events at the Ice Center, the Coordinator supports large-scale Blackhawks events and contributes to sales enablement by partnering with sales leadership to reinforce the sales effort through superior event execution.

Working at the Chicago Blackhawks offers a vibrant, collaborative, and fast-paced atmosphere located in the United Center, emphasizing a culture where employees feel empowered to bring their best selves to work. The organization values diversity and is committed to equal opportunity employment and reasonable accommodations. Benefits include a competitive total rewards package with medical, dental, vision coverage, 401k matching, paid life insurance, an employee assistance program, comprehensive paid time off, social events, volunteer opportunities, and professional development. The workplace also provides employer-paid meals, parking, an on-site gym with training classes, and an employee ticket program. The team's emphasis on memorable, inclusive experiences and community engagement makes this an inspiring environment for those passionate about sports and event management.

Job Requirements

Minimum of two years experience in event coordination or related field
Experience in hospitality or venue operations highly preferred
Strong organizational and multitasking abilities
Excellent communication and client management skills
Proficiency with event management software and Microsoft Office
Ability to create and maintain detailed event plans and timelines
Availability to work outside normal business hours including nights weekends and holidays
Capacity to make quick decisions under pressure
A positive and team-oriented work approach
Enthusiasm for the sports and entertainment industry

Job Qualifications

Two or more years of experience in event coordination venue operations or hospitality with sports entertainment or arena venue experience preferred
Exceptional organizational skills with ability to manage multiple events simultaneously across varying scales
Strong interpersonal and client-facing communication skills comfortable as the primary point of contact for corporate and private clients
Experience coordinating with vendors internal operations teams and third-party partners
Proficiency with event management tools Microsoft Office Suite and basic project management platforms
Ability to build and manage detailed run-of-show documents and event timelines
Willing and able to work evenings weekends and holidays consistent with event schedules
Self-directed and solutions-oriented comfortable making real-time decisions under pressure
Passionate about working for a professional sports organization
Positive collaborative attitude with a team-first mentality

Job Duties

Serve as the lead coordinator for all small and medium-scale events at BIC including corporate tournaments private parties space rentals partner activations and community events
Own all event logistics from initial booking confirmation through day-of execution and post-event follow-up
Develop detailed event timelines run-of-show documents floorplans and staffing plans for each event
Manage event setup and breakdown coordination ensuring all spaces are prepared and restored to standard
Own and maintain the master event calendar for the facility
Serve as the primary client contact throughout the planning process building trust and delivering a best-in-class hospitality experience
Coordinate with internal teams ASE One Off Hospitality and arena operations to align resources and responsibilities for each event
Manage relationships with third-party vendors including catering décor A/V and entertainment partners
Communicate effectively with all arena stakeholders to ensure events are sequenced and executed without conflict
Act as the first point of integration into the broader Blackhawks Entertainment and Events team for large-scale events hosted at BIC
Support the Blackhawks Events and Experience leads with on-site coordination logistics management and client liaison responsibilities for marquee events
Build familiarity with the Blackhawks Events and Experience team’s systems tools and workflows to ensure seamless collaboration
Partner closely with BIC sales leadership to ensure event execution supports and reinforces the sales effort at the facility
Provide post-event recaps and client feedback to inform future sales conversations and renewal opportunities
Help shape a client experience that positions BIC as the premier private event destination in the Chicago market