Cookie Crew

Insomnia Cookies is a beloved and rapidly expanding bakery and delivery company headquartered in Philadelphia, Pennsylvania. Founded over 20 years ago by Seth Berkowitz in a college dorm room, Insomnia Cookies has grown into a nationally recognized brand known for delivering warm, delicious cookies straight to customers' doors late into the night. With more than 300 stores globally, the company has developed a strong reputation for its innovative bakery and delivery concept, which combines the convenience of fast delivery with the comfort of fresh-baked treats. Alongside its flagship experiential store in Philadelphia, Insomnia Cookies continues to expand its nationwide shipping and gifting portfolio, ensuring cookie lovers everywhere can enjoy their sweets. The company prides itself on fostering a fun, engaging, and inclusive work environment that values innovation, teamwork, and customer satisfaction.

The Richmond store located at 918 W Grace St, Richmond, VA, 23220, is seeking passionate individuals to join their Cookie Crew team. As a Cookie Crew member, you become the ultimate Insomniac and the energetic face of the store. This role involves not only greeting and interacting warmly with customers but also baking the iconic warm and delicious cookies that Insomnia Cookies is famous for. Team members are responsible for maintaining high standards of customer service while ensuring each order is perfectly prepared and delivered quickly. This position offers flexible part-time work schedules with pay-on-demand, meaning employees can access their earned wages daily. Additional perks include paid vacation and sick time, pet insurance, interactive training and mentorship, stable employment in a rapidly growing company, and opportunities for promotion and career growth. Working in the Richmond store provides a dynamic environment where staff collaborate in a fun atmosphere while enjoying free cookies and employee discounts with every shift.

Cookie Crew members play a vital role in representing Insomnia Cookies' core values by fostering a warm, welcoming environment for guests both in-store and over the phone. They ensure every baked good meets quality standards by baking cookies to perfection and preparing desserts such as scoops of ice cream to accompany cookie orders. Team members handle cash and payments accurately and manage cleaning and sanitizing duties to maintain bakery hygiene. This customer-facing role requires excellent communication skills, a friendly demeanor, and the ability to multitask efficiently during busy hours. Members must also be physically capable of lifting up to 40-pound boxes. The Richmond store is committed to providing an enjoyable and supportive workplace for individuals 18 years or older who are legally eligible to work in the United States, including the ability to work evenings, weekends, and holidays as needed.

Joining Insomnia Cookies means being part of a company that revolutionizes the cookie industry with innovation and keeps the tradition of sweet desserts alive with a modern twist. Whether you’re passionate about providing outstanding customer experiences, baking delectable treats, or growing your skills in a vibrant team setting, the Cookie Crew position at the Richmond store offers a rewarding and flexible opportunity to be a part of a beloved brand adored by cookie enthusiasts nationwide.