Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Team member room discounts
Family room discounts
flexible schedules
Career growth opportunities
insurance benefits
401K plan and company match
Paid vacation and sick pay
Holiday pay
recognition programs
Community outreach initiatives
Tuition Reimbursement
Subsidized lunch program
Referral Incentive
Job Description
The Hilton Phoenix Resort at the Peak is a premier hotel located in the vibrant city of Phoenix, Arizona. Known for its scenic location and exceptional guest services, the resort offers a unique blend of luxury, comfort, and modern amenities, making it a popular destination for both business and leisure travelers. The establishment prides itself on delivering outstanding hospitality experiences through its dedicated team members and commitment to excellence. As part of the esteemed Hilton brand, the resort benefits from a global network, advanced operational standards, and a strong reputation in the hospitality industry. Its extensive facilities include a wide range of dining options, outdoor activities, meeting spaces, and recreational amenities, designed to cater to diverse guest needs.
The full-time Convention Service Manager role at the Hilton Phoenix Resort at the Peak is an integral position within the Convention Services Department. The individual in this role will be responsible for the efficient and professional coordination of assigned convention or meeting groups, ensuring smooth execution and outstanding service delivery. This role requires a dynamic individual who can handle a variety of administrative duties, serve as a liaison between multiple hotel departments, and coordinate detailed requirements for each function to exceed client expectations.
This position involves close cooperation with various departments such as sales, front office, and reservations, managing guest room blocks, and special reservations while overseeing banquet and meeting room setups tailored to clients' needs. The Convention Service Manager will perform walking site inspections, maintain effective communication to provide clear directions to staff, and support sales staff in promoting the hotel's facilities, developing leads, and securing re-bookings. Additionally, the role demands organization and documentation of group activities, pre and post-convention client meetings, and troubleshooting during events to ensure flawless execution.
The ideal candidate must possess strong communication skills in English, maintain a professional demeanor, and demonstrate a team-oriented attitude. Familiarity with lighting and sound equipment, computer systems, and the ability to manage demanding guest situations with patience and diplomacy are essential. The role demands physical readiness to perform tasks involving lifting and mobility, as well as the flexibility to work varied schedules including standing and walking for extended periods.
The Hilton Phoenix Resort at the Peak offers a comprehensive benefits package including team member and family room discounts, flexible schedules, career growth opportunities, insurance benefits for full and part-time employees, 401k plan with company match, paid vacation, sick and holiday pay, recognition programs, community outreach initiatives, tuition reimbursement, a subsidized lunch program, and a referral incentive. These benefits and the vibrant work environment at Hilton Phoenix encourage personal and professional development, making it a rewarding career choice for individuals passionate about hospitality and event management.
The full-time Convention Service Manager role at the Hilton Phoenix Resort at the Peak is an integral position within the Convention Services Department. The individual in this role will be responsible for the efficient and professional coordination of assigned convention or meeting groups, ensuring smooth execution and outstanding service delivery. This role requires a dynamic individual who can handle a variety of administrative duties, serve as a liaison between multiple hotel departments, and coordinate detailed requirements for each function to exceed client expectations.
This position involves close cooperation with various departments such as sales, front office, and reservations, managing guest room blocks, and special reservations while overseeing banquet and meeting room setups tailored to clients' needs. The Convention Service Manager will perform walking site inspections, maintain effective communication to provide clear directions to staff, and support sales staff in promoting the hotel's facilities, developing leads, and securing re-bookings. Additionally, the role demands organization and documentation of group activities, pre and post-convention client meetings, and troubleshooting during events to ensure flawless execution.
The ideal candidate must possess strong communication skills in English, maintain a professional demeanor, and demonstrate a team-oriented attitude. Familiarity with lighting and sound equipment, computer systems, and the ability to manage demanding guest situations with patience and diplomacy are essential. The role demands physical readiness to perform tasks involving lifting and mobility, as well as the flexibility to work varied schedules including standing and walking for extended periods.
The Hilton Phoenix Resort at the Peak offers a comprehensive benefits package including team member and family room discounts, flexible schedules, career growth opportunities, insurance benefits for full and part-time employees, 401k plan with company match, paid vacation, sick and holiday pay, recognition programs, community outreach initiatives, tuition reimbursement, a subsidized lunch program, and a referral incentive. These benefits and the vibrant work environment at Hilton Phoenix encourage personal and professional development, making it a rewarding career choice for individuals passionate about hospitality and event management.
Job Requirements
- High school diploma or equivalent
- Experience in convention services or hospitality event management
- Ability to communicate effectively in English
- Proficient in use of computer systems
- Ability to work flexible schedules including standing and walking for extended periods
- Physical capability to lift and carry up to 50 pounds
- Willingness to maintain professional appearance
- Demonstrated teamwork and communication skills
Job Qualifications
- Ability to communicate in English
- Professional appearance and manner at all times
- Strong interpersonal skills with guests and coworkers
- Knowledge of lighting and sound equipment usage
- Proficient in utilizing moderately complex computer systems
- Ability to handle customer conflicts with patience, tact and diplomacy
- Team player willing to assist coworkers
- Physical ability to lift, grasp, carry or push up to 50 pounds
- Flexibility to work varied schedules including standing and walking for long periods
- Previous experience in convention or event management preferred
- Relevant hospitality or event management education is a plus
Job Duties
- Perform administrative duties relevant to account responsibilities in compliance with corporate guidelines
- Document and organize detailed requirements of each function
- Coordinate activities of various departments to service accounts, such as directing room service in the creation and delivery of VIP amenities
- Communicate with sales, front office and reservations to coordinate and monitor guest room blocks and special reservation needs
- Assign banquet/meeting rooms setup based on client needs like classroom or rounds
- Review banquet associates’ work to ensure accuracy
- Monitor in-house group activity and assist as needed including organizing exhibit setup
- Establish rapport with and entertain meeting planners while promoting hotel facilities and services
- Conduct walking site inspections throughout the property
- Advise sales staff on client demands like phone requirements, available space fit and materials such as booths
- Assist sales staff in promoting the hotel, developing leads and securing re-bookings
- Plan and conduct pre and post convention meetings with clients and respective departments
- Document tracking of group activity
- Access and input data into computer systems to generate account history reports
- Communicate both verbally and in writing to provide clear direction to staff
- Comply with attendance rules and maintain regular availability
- Perform any other job related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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