Contact Center Rep. II -TDAF- Bilingual Spanish Greenville, SC. MTL, NJ. Jacksonville, FL

TD Bank is one of the leading global financial institutions and the fifth largest bank in North America by branches and stores. It serves over 27 million households and businesses across Canada, the United States, and around the world. With more than 95,000 colleagues, TD fosters a diverse and inclusive work environment where creativity, skills, and talent flourish. The bank is committed to delivering exceptional client experiences by simplifying banking through innovation and disciplined execution. TD’s core values emphasize respect, collaboration, and continuous development to support both employees and customers alike.

The role of Contact Center Representative II - TDAF is based in Greenville, South Carolina, and involves working a standard 40-hour week. This position specifically supports TD’s auto loan customers, dealerships, and other financial institutions by handling inbound inquiries in a fast-paced contact center environment. The role offers an hourly pay range of $22.50 to $29.00 USD, with compensation aligned to candidate skills, experience, and organizational needs. Growth opportunities and skill development are key features of the colleague experience at TD, with the company providing a supportive environment for career progression.

As a Contact Center Representative II, the employee will exhibit a professional and positive demeanor while managing inbound calls addressing financial transactions such as account maintenance, statement requests, and phone payments. The role requires comprehensive knowledge of TD’s financial products and services, including digital banking and self-serve options, ensuring accurate and efficient service delivery at the first point of contact. Compliance with all bank policies and procedures is essential to minimize risk to customers and the business. The representative actively contributes to a collaborative team environment by supporting diversity and inclusion and continuously seeks ways to improve customer experience.

TD values proactive professional development; hence, the employee is expected to engage in ongoing training, cross-training, and personal career growth activities. The role entails open receptiveness to feedback and the implementation of action plans directed by leadership. Contact Center Representatives use discretion and negotiation skills when managing fee disputes. The position requires the ability to support customers in English and, where applicable, Spanish, including bilingual communication capabilities. Furthermore, the role demands the candidate be on-site for required training sessions and important meetings.

TD’s Total Rewards package includes competitive base salary and incentive awards, comprehensive health and well-being benefits, savings and retirement programs, paid time off options, and various banking discounts. The company’s commitment to colleague success is further demonstrated by opportunities for career development, regular performance conversations, and mentorship programs. TD offers a respectful workplace where diversity is celebrated and all colleagues have fair opportunities to grow and unlock their full potential. Training and onboarding are provided to ensure candidates have the necessary tools for success, while the interview process is designed to be responsive and communicative. TD Bank stands as an equal opportunity employer offering accommodations for applicants with disabilities, underscoring its commitment to inclusion and accessibility.