Contact Center Rep. II - Bilingual Spanish Greenville, SC Mt Laurel NJ, Jacksonville FL

TD Bank is a leading global financial institution and the fifth largest bank in North America by branches and stores. With a commitment to providing remarkably human and refreshingly simple banking experiences, TD serves over 27 million households and businesses across Canada, the United States, and worldwide. TD’s 95,000+ colleagues bring their skills, talent, and creativity to foster deep client relationships, ensure disciplined execution, and build a simpler, faster banking experience. The bank is deeply committed to client experience and believes that all colleagues are client-facing, emphasizing the importance of exceptional service at every touchpoint. TD offers a diverse and inclusive work environment that promotes career development, continuous learning, and fair and equitable compensation. This organization is dedicated to supporting its employees’ financial, physical, and mental well-being through a comprehensive Total Rewards package that includes competitive wages, benefits, paid time off, and opportunities for advancement.

The Contact Center Representative II role at TD Bank is a vital position within the Personal and Commercial Banking line of business. Located in Greenville, South Carolina, this full-time role involves 40 scheduled work hours with a competitive pay range of $22.50 to $29.00 per hour. The position plays a critical part in developing strong and lasting customer relationships by providing high-quality service and sales support within a dynamic Contact Center environment. The role requires an individual who can understand and anticipate customer needs, identify business growth opportunities, and create exceptional experiences through every interaction.

In this role, the Contact Center Representative II is expected to manage a broad range of financial transactions efficiently and accurately, such as account inquiries, statement requests, and dispute handling. The representative must be knowledgeable of various banking products and digital services, guiding customers to appropriate solutions including self-service options. Time management, problem-solving skills, and the ability to thrive in a fast-paced, challenging environment are essential. The position requires adherence to all bank policies and procedures to reduce risks to customers and the business. Being part of a collaborative and inclusive team, the representative supports team objectives and contributes ideas to improve the overall customer experience.

TD Bank emphasizes continuous professional development, offering employees the chance to participate in performance management, training, cross-training, and career growth activities. Candidates are encouraged to be proactive in personal career development and open to feedback for improvement. This role may require bilingual skills, particularly in Spanish, to support a diverse customer base effectively. The position also demands punctuality and consistent availability as per scheduled shifts, which may include weekends, nights, and holidays. Onsite presence is required for training, meetings, and special events.

Overall, this opportunity at TD Bank is excellent for individuals passionate about customer service, problem-solving, and working in a respected financial institution committed to employee success and client satisfaction.