Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $57,784.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
401k
Local discounts
Career Development
Paid Time Off
Employee Discounts
Job Description
The Broadmoor is a world-renowned luxury resort located in Colorado Springs, Colorado, celebrated for its exceptional service and historic grandeur. Established in 1918, the resort blends timeless elegance with modern amenities, offering guests a unique blend of comfort, luxury, and tradition. As a Forbes Five-Star and AAA Five Diamond resort, The Broadmoor sets the standard for excellence in hospitality. Known for its immaculate grounds, exquisite dining options, and top-tier recreational facilities, including golf courses, spa services, and extensive conference and event spaces, The Broadmoor appeals to a diverse clientele ranging from leisure travelers to corporate clients seeking top-quality venues for their events.
The resort embraces a culture of family and community, emphasizing care, warmth, and inclusivity in every interaction. Employees at The Broadmoor are not just workers; they are ambassadors of a legacy built on integrity, pride, authenticity, kindness, and continuous evolution. This culture fosters an environment where team members are encouraged to learn, grow, and excel, contributing to the resort's status as a leader in luxury hospitality.
The Conference Manager position at The Broadmoor is vital to maintaining the resort’s high standards. This role is responsible for overseeing the planning, coordination, and flawless execution of corporate meetings, conferences, and social events, ensuring every detail meets the resort's exceptional service standards. The Conference Manager acts as the primary liaison between clients and various hotel departments, including culinary, banquets, front office, and operations teams, to facilitate seamless event delivery. From the initial booking and contracting phase through to post-event follow-up, this individual manages all aspects of event logistics, including room setups, audio-visual arrangements, décor, catering, and guest services.
The position demands strong leadership and organizational skills, requiring the manager to oversee multiple events simultaneously while maintaining a focus on revenue generation through banquet upsells and budget management. Effective communication with clients and internal teams is essential, as is the ability to adapt and respond proactively to any challenges that arise during event execution. The Conference Manager at The Broadmoor is expected to uphold the resort’s Forbes Five-Star and AAA Five Diamond standards and lead by example, fostering a team culture that values transparency, inclusivity, and continuous improvement.
Working at The Broadmoor means being part of a distinguished institution with a long-standing reputation for excellence. The environment is fast-paced and dynamic, reflecting the vibrant activity of a premier conference and event team. Employees often work irregular hours, including early mornings, nights, weekends, and holidays, especially during peak conference seasons, underscoring the importance of flexibility and dedication in this role.
The Broadmoor offers its employees a comprehensive benefits package, including health and dental insurance, 401k options, and local discounts, along with extensive career development opportunities. As one of the longest-running five-star resorts globally, The Broadmoor prioritizes professional growth and supports team members in advancing their careers while continuing to deliver world-class service to guests. This role provides an excellent opportunity for seasoned hotel conference professionals passionate about event management and hospitality excellence to join an iconic institution committed to exceptional guest experiences and employee development.
The resort embraces a culture of family and community, emphasizing care, warmth, and inclusivity in every interaction. Employees at The Broadmoor are not just workers; they are ambassadors of a legacy built on integrity, pride, authenticity, kindness, and continuous evolution. This culture fosters an environment where team members are encouraged to learn, grow, and excel, contributing to the resort's status as a leader in luxury hospitality.
The Conference Manager position at The Broadmoor is vital to maintaining the resort’s high standards. This role is responsible for overseeing the planning, coordination, and flawless execution of corporate meetings, conferences, and social events, ensuring every detail meets the resort's exceptional service standards. The Conference Manager acts as the primary liaison between clients and various hotel departments, including culinary, banquets, front office, and operations teams, to facilitate seamless event delivery. From the initial booking and contracting phase through to post-event follow-up, this individual manages all aspects of event logistics, including room setups, audio-visual arrangements, décor, catering, and guest services.
The position demands strong leadership and organizational skills, requiring the manager to oversee multiple events simultaneously while maintaining a focus on revenue generation through banquet upsells and budget management. Effective communication with clients and internal teams is essential, as is the ability to adapt and respond proactively to any challenges that arise during event execution. The Conference Manager at The Broadmoor is expected to uphold the resort’s Forbes Five-Star and AAA Five Diamond standards and lead by example, fostering a team culture that values transparency, inclusivity, and continuous improvement.
Working at The Broadmoor means being part of a distinguished institution with a long-standing reputation for excellence. The environment is fast-paced and dynamic, reflecting the vibrant activity of a premier conference and event team. Employees often work irregular hours, including early mornings, nights, weekends, and holidays, especially during peak conference seasons, underscoring the importance of flexibility and dedication in this role.
The Broadmoor offers its employees a comprehensive benefits package, including health and dental insurance, 401k options, and local discounts, along with extensive career development opportunities. As one of the longest-running five-star resorts globally, The Broadmoor prioritizes professional growth and supports team members in advancing their careers while continuing to deliver world-class service to guests. This role provides an excellent opportunity for seasoned hotel conference professionals passionate about event management and hospitality excellence to join an iconic institution committed to exceptional guest experiences and employee development.
Job Requirements
- 3-5 years previous experience in hotel conference services, catering, or event management
- Exceptional verbal and written communication skills
- Strong project management skills
- Ability to manage multiple events simultaneously
- Bachelor’s degree in hospitality management, business, or related field preferred
- Proficiency in event management software
- Valid U.S. driver’s license
- Ability to work irregular hours including early mornings, late nights, weekends and holidays
- Physical ability to stand/walk for long periods and occasionally lift/move up to 35 lbs
Job Qualifications
- 3-5 years previous experience in hotel conference services, catering, or event management
- Exceptional verbal and written communication skills for client interaction and internal briefings
- Strong project management skills, with the ability to manage multiple events simultaneously
- Bachelor’s degree in hospitality management, business, or a related field is preferred
- Proficiency in event management software, such as Delphi FDC and SocialTables
- Valid U.S. driver’s license
- Leadership skills that include honesty, transparency, and leading by example
- Ability to embrace feedback with self-awareness and willingness to develop
Job Duties
- Serve as a primary point of contact for conferences, meetings & social events from event contracting through post-event follow-up
- Manage / supervise all aspects of events, including the room setup, AV, décor placement, catering and guest service
- Work cohesively with the culinary, banquets, front office, and the operational team to deliver a seamless experience
- Drive revenue and exceed goals through upsells in banquets food & beverage to assigned groups
- Forecast food & beverage events for assigned groups
- Provide excellent customer service and manage customer expectations
- Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event
- Maintain budgets, communicating to clients about estimated expenses
- Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, and post-event reports
- Conduct pre-conference meetings and post-event meetings
- Lead Planning Site Visits
- Adheres to all hotel standards, policies, and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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