Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $20.00 - $21.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid sick leave
Paid Time Off
Job Description
Stratton Amenities is a prominent provider specializing in luxury concierge and courtesy patrol services tailored for upscale apartment complexes and condominium buildings. Renowned for their commitment to enhancing residents' lifestyles, Stratton Amenities operates with a mission centered around genuine hospitality, innovative service solutions, and fostering a Culture of Service that permeates every interaction. They understand the critical role that high-quality concierge and courtesy patrol services play in elevating the living experience of their clientele by combining safety, security, and exceptional customer service.
Stratton Amenities strives to create environments where residents feel not just safe, but truly cared for. With a strong emphasis on personalized service and attention to detail, this company continuously seeks to set industry standards in residential luxury service provision. Their teams are carefully selected professionals who embody values of respect, attentiveness, and proactive service, ensuring that the communities they serve receive unparalleled care and security.
Currently, Stratton Amenities is looking to expand its dynamic team by hiring Courtesy Patrol/Concierge Agents. These positions are available for part-time, full-time, overnight, and weekend shifts, offering versatile scheduling to meet diverse needs. The role is instrumental in maintaining a secure, welcoming atmosphere within the community while delivering outstanding guest service.
As a Courtesy Patrol Agent/Concierge at Stratton Amenities, individuals will serve as the frontline guardians of safety and customer care. The role demands vigilance, excellent communication skills, and a genuine enthusiasm for providing exceptional hospitality. Agents patrol residential properties and common areas such as parking lots and amenity spaces, observing and reporting any potential security threats or maintenance issues. This presence not only deters unauthorized activity but also promotes a sense of comfort and well-being among residents and visitors alike.
The position offers an hourly wage in the range of $20 to $21, reflecting the value Stratton Amenities places on experienced and dedicated personnel. Candidates in this role are expected to exhibit professionalism through a neat appearance, outstanding interpersonal skills, and the ability to make clear, decisive judgments under pressure. Beyond security duties, the Courtesy Patrol Agent/Concierge is also an ambassador of hospitality, greeting residents with warmth and anticipating their needs to provide attentive and proactive service.
Stratton Amenities encourages a sense of ownership in their staff, expecting them to take pride in their responsibilities and contribute positively to the maintenance and presentation of the property. The company supports its employees with benefits including health, dental, and vision insurance, paid sick leave, and paid time off, underscoring their commitment to employee well-being.
This opportunity is perfect for individuals interested in a rewarding career that blends security with high-level customer service in a luxury residential environment. Stratton Amenities is an equal opportunity employer, placing a strong emphasis on diversity and inclusion, and fostering a culture where connections and service excellence are paramount.
Stratton Amenities strives to create environments where residents feel not just safe, but truly cared for. With a strong emphasis on personalized service and attention to detail, this company continuously seeks to set industry standards in residential luxury service provision. Their teams are carefully selected professionals who embody values of respect, attentiveness, and proactive service, ensuring that the communities they serve receive unparalleled care and security.
Currently, Stratton Amenities is looking to expand its dynamic team by hiring Courtesy Patrol/Concierge Agents. These positions are available for part-time, full-time, overnight, and weekend shifts, offering versatile scheduling to meet diverse needs. The role is instrumental in maintaining a secure, welcoming atmosphere within the community while delivering outstanding guest service.
As a Courtesy Patrol Agent/Concierge at Stratton Amenities, individuals will serve as the frontline guardians of safety and customer care. The role demands vigilance, excellent communication skills, and a genuine enthusiasm for providing exceptional hospitality. Agents patrol residential properties and common areas such as parking lots and amenity spaces, observing and reporting any potential security threats or maintenance issues. This presence not only deters unauthorized activity but also promotes a sense of comfort and well-being among residents and visitors alike.
The position offers an hourly wage in the range of $20 to $21, reflecting the value Stratton Amenities places on experienced and dedicated personnel. Candidates in this role are expected to exhibit professionalism through a neat appearance, outstanding interpersonal skills, and the ability to make clear, decisive judgments under pressure. Beyond security duties, the Courtesy Patrol Agent/Concierge is also an ambassador of hospitality, greeting residents with warmth and anticipating their needs to provide attentive and proactive service.
Stratton Amenities encourages a sense of ownership in their staff, expecting them to take pride in their responsibilities and contribute positively to the maintenance and presentation of the property. The company supports its employees with benefits including health, dental, and vision insurance, paid sick leave, and paid time off, underscoring their commitment to employee well-being.
This opportunity is perfect for individuals interested in a rewarding career that blends security with high-level customer service in a luxury residential environment. Stratton Amenities is an equal opportunity employer, placing a strong emphasis on diversity and inclusion, and fostering a culture where connections and service excellence are paramount.
Job Requirements
- High school diploma or equivalent
- Additional coursework or training in hospitality or customer service preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Exceptional interpersonal skills and a passion for guest service
- Ability to walk and patrol the property, parking areas, and amenities
- Ability to actively listen and respond promptly and genuinely to residents' and guests' requests
- Ability to think clearly and make concise decisions under pressure
- Professional appearance with a neat and well-groomed demeanor
- Organizational skills, pro activeness, productivity, and self-motivation with a positive attitude
- Ability to take pride in the position and property, demonstrating a sense of ownership
Job Qualifications
- High school diploma or equivalent
- Additional coursework or training in hospitality or customer service preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Exceptional interpersonal skills and a passion for guest service
- Ability to walk and patrol the property, parking areas, and amenities
- Ability to actively listen and respond promptly and genuinely to residents' and guests' requests
- Ability to think clearly and make concise decisions under pressure
- Professional appearance with a neat and well-groomed demeanor
- Organizational skills, pro activeness, productivity, and self-motivation with a positive attitude
- Ability to take pride in the position and property, demonstrating a sense of ownership
Job Duties
- Remain attentive to the surroundings and refrain from engaging in activities that may distract from work
- Welcome residents with a smile and provide exceptional service, offering assistance whenever possible
- Anticipate residents' needs and offer assistance to anyone who appears to require it
- Conduct daily rounds, thoroughly checking all areas of the facility
- Inspect all entrances, egress doors, man-gates, handicap gates, fire gates, loading docks, and elevators, reporting any elevator issues immediately
- Regularly monitor gates and doors throughout the shift to ensure safety
- Respond promptly to facility emergencies such as fire alarms, elevator entrapment, vehicle accidents, smoke complaints, and noise complaints
- Provide friendly customer service and accurate information to residents and guests
- Follow directives from the Facilities Manager and/or Concierge Director
- Inspect all doors and amenity spaces while patrolling the community
- Reset furniture in amenities to maintain standards and prepare for the next day
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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