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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Hyatt Regency Greenville is a prominent hotel located in the vibrant downtown area of Greenville, South Carolina. Known for its exceptional hospitality and modern amenities, Hyatt Regency offers guests an unparalleled experience whether they are visiting for business or leisure. This hotel is part of the renowned Hyatt brand, which is celebrated globally for its commitment to quality service, comfort, and guest satisfaction. The property features spacious guest rooms, versatile meeting spaces, fine dining options, and convenient access to local attractions, making it a preferred choice for travelers. Hyatt Regency Greenville stands out for its dedication to creating memorable guest... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel or hospitality environment preferred
- Ability to work flexible hours including weekends and holidays
- Ability to lift heavy objects and stand for extended periods
- Excellent communication skills
- Ability to handle guest complaints effectively
- Reliable and punctual
- Must pass background and substance abuse screening
- Authorization to work in the country
Job Qualifications
- High school diploma or equivalent
- Previous experience in a hotel or hospitality environment preferred
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Basic knowledge of local area attractions and transportation options
- Ability to handle multiple tasks efficiently
- Good physical condition to handle luggage and perform manual tasks
- Customer service orientation
- Attention to detail
- Positive attitude and professionalism
Job Duties
- Warmly welcome guests, creating a positive first impression of hotel
- Promote hotel facilities and provide accurate information on hotel facilities, local attractions/events, transportation arrangement and directions around the community
- Maintain effective communication with all hotel departments
- stay aware of issues relating to general hotel operations
- attend meetings as scheduled
- be responsive to instructions and suggestions and work to resolve problems
- Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs
- Load and unload guest luggage and other belongings from a variety of vehicles
- escort guests to and from guest rooms
- transport luggage/belongings to and from guest rooms, bell closet and other hotel areas
- navigate bell carts carefully through public areas, in and out of elevators and in corridors
- demonstrate features of guest room and promote hotel facilities
- deliver guest faxes, amenities, etc
- Complete baggage claim tickets, read and match luggage tags to tickets, detach and give to guest their portion of claim ticket
- Organize and store luggage in designated area
- Ensure the timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers, etc
- Follow security procedures on the handling of guest room keys and the protection of guest-related information
- Listen to and promptly act to correct guest problems and complaints
- Clean and organize hotel front entrance, bell stand area and bell closet including daily light cleaning
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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