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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee assistance program
Job Description
Hyatt Regency Greenville is a prestigious hotel located in the vibrant downtown Greenville area. As part of the renowned Hyatt Regency brand, this full-service hotel offers exceptional accommodations, outstanding amenities, and top-tier hospitality to both business and leisure travelers visiting the region. The hotel is known for its charming blend of Southern hospitality and elegant sophistication, providing guests an unparalleled experience in a prime city location. It boasts stylishly appointed rooms, modern meeting spaces, restaurants featuring local cuisine, and convenient access to Greenville's best attractions and business centers. Hyatt Regency Greenville prides itself on maintaining high standards of service and... Show More
Job Requirements
- High school diploma or equivalent
- Ability to lift and carry heavy luggage
- Availability to work flexible hours including weekends and holidays
- Strong customer service skills
- Ability to stand and walk for extended periods
- Reliable and punctual
- Background check and substance abuse screening clearance
Job Qualifications
- Previous experience in a hotel or hospitality environment preferred
- Excellent communication and interpersonal skills
- Ability to work effectively in a team
- Strong organizational and multitasking abilities
- Professional appearance and demeanor
- Basic knowledge of local area and attractions beneficial
- Physical ability to handle luggage and assist guests
- Willingness to follow security protocols and procedures
Job Duties
- Warmly welcome guests, creating a positive first impression of hotel
- Promote hotel facilities and provide accurate information on hotel facilities, local attractions/events, transportation arrangement and directions around the community
- Maintain effective communication with all hotel departments
- Stay aware of issues relating to general hotel operations
- Attend meetings as scheduled
- Be responsive to instructions and suggestions and work to resolve problems
- Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs
- Load and unload guest luggage and other belongings from a variety of vehicles, escort guests to and from guest rooms, transport luggage/belongings to and from guest rooms, bell closet and other hotel areas
- Demonstrate features of guest room and promote hotel facilities
- Deliver guest faxes, amenities, etc
- Complete baggage claim tickets, read and match luggage tags to tickets, detach and give to guest their portion of claim ticket
- Organize and store luggage in designated area
- Ensure the timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers, etc
- Follow security procedures on the handling of guest room keys and the protection of guest-related information
- Listen to and promptly act to correct guest problems and complaints
- Clean and organize hotel front entrance, bell stand area and bell closet including daily light cleaning
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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